ER Supervisor (FED)

Community Health System-posted 3 months ago
Mid Level
Gulf Shores, AL
5,001-10,000 employees
Hospitals
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The Supervisor, Admissions is responsible for overseeing the daily operations of the admissions department, ensuring efficient patient intake and registration processes. This role supervises admissions staff, provides training and support, and ensures compliance with regulations and hospital policies. The Supervisor, Admissions works closely with clinical and administrative teams to facilitate a seamless patient experience while maintaining high standards of customer service and accuracy in patient data collection.

  • Supervises and manages admissions staff, ensuring adherence to department policies, procedures, and performance standards.
  • Provides training, coaching, and professional development opportunities to enhance staff skills and knowledge.
  • Oversees the patient intake and registration process, ensuring accurate and timely collection of required information.
  • Ensures compliance with regulatory requirements, hospital policies, and best practices for patient data handling.
  • Facilitates effective communication between the admissions department and clinical teams to ensure a smooth patient flow.
  • Addresses patient concerns and complaints in a professional manner, working toward resolution in a timely fashion.
  • Monitors and enforces quality assurance programs, identifying and implementing process improvements as needed.
  • Oversees insurance verification and financial clearance processes, referring uninsured or underinsured patients to financial counselors.
  • Works with leadership to develop and maintain staffing schedules that ensure adequate department coverage.
  • Collects co-payments and ensures proper documentation of financial transactions related to patient admissions.
  • Performs other duties as assigned.
  • Maintains regular and reliable attendance.
  • Complies with all policies and standards.
  • Associate Degree or higher preferred
  • 1-2 years of related experience in the profession required
  • 1-2 years of previous leadership experience preferred
  • CHAM - Certified Healthcare Access Manager preferred
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