ER REGISTRATION REP PRN Shifts Vary

East Tennessee Children's Hospital Association•Knoxville, TN

About The Position

BASIC PURPOSE OF THE JOB Responsible for timely and accurate patient registration. Interviews legal guardian for all pertinent account information and verifies insurance coverage. Ensures family focused processes in all that we do. REPORTS TO ER/Outpatient Clinic Coordinator JOB REQUIREMENTS Supervisory Responsibilities: No

Requirements

Minimum Education: High School Diploma/GED
Minimum Work Experience: 6 months- 1 year related experience required.
Typing speed must be at least 45 WPM.
Good communication, organization, task planning and the ability to use a computer and various office machines are needed.
Must be able to meet the active demands of alternately sitting, standing, walking and moderate to heavy telephone duties.

Nice To Haves

Medical office experience preferred.

Responsibilities

Possesses the knowledge and abilities to manage the registration process to meet the organization’s expectations.
Answers telephone and takes reservations, assigning patients to rooms according to hospital policies and patient requirements, and pre-registers patients into the system to expedite their admission process.
Interviews/identifies legal guardian to obtain necessary information to ensure account is complete and accurate.
Verifies insurances and obtains precertification/authorizations as needed.
Ensures all necessary signatures are obtained for treatment.
Scanning all necessary papers according to policy to make the registration complete.
Interviews/identifies legal guardian to obtain necessary information to ensure account is complete and accurate.
Verifies insurances and obtains precertification/authorizations as needed.
Ensures all necessary signatures are obtained for treatment.
Scanning all necessary papers according to policy to make the registration complete.
Serves as the designated CBISA reporter for the department.
Reports benefit activities, communicates benefit stories, calculates event detail and enters information into Lyon Software (CBISA) program.
Completes reports monthly with an understanding that all fiscal year entries be completed no later than August 1 of the next fiscal year.
Standards for greeting families for a registration: smile to make the family feel welcome, introduce yourself to the family and explain that you are here to do registration process only, and after the interview, ask the family if there is anything else we can do for them today.
Maintains Patient Confidentiality.
For Safety Reasons: ask for identification of persons giving patient information to ascertain who is guardian of child, show the adult/guardian the armband of patient to verify that the patients name is spelled correctly and the date of birth is correct, and armband all patients unless child has behavioral or emotional disorder which will not allow for registrar to touch the patient.
Maintains professional composure and confidence during stressful situations.
Maintain confidentiality of all hospital and patient information at all times as observed by management and peers.
Patient/Family complaints are handled in a confidential, timely and professional manner.
Always ends conversation with family after a complaint or dispute with “is there anything else I can do for you today?” as observed by management.
Willingly accepts any other assignments that may be requested.
Continuously displays a “can do” attitude within the department and across department lines to contribute to the overall focus on service excellence at the hospital.
Identifies problems, offers solutions, and communicates with Management as needed.
Utilizes hospital resources and time respectfully and accountably.