ER Registration Clerk

Northern Maine Medical Center•Fort Kent, ME

67d

About The Position

The ER Registration Clerk is responsible for the complete and accurate registration of all patients obtaining services at Northern Maine Medical Center. Responsible for accurately gathering and entering patient information into the Cerner system as received from the patient and/or physician office, verifying benefits for non-pre-registered patients and obtaining signatures on required forms. Responsible for ensuring an efficient, complete, and timely patient registration process that models the customer service philosophy of the organization.

Requirements

Requires high school education with current computer technology.
To witness signatures on patient consents - must be at least 18yrs of age.
Computer skills with typing abilities.
Excellent written and verbal communications skills, as well as analytical capabilities.
Knowledgeable in office functions and processes.

Nice To Haves

Bilingual preferred but not required.

Responsibilities

Provide premier customer service and communication with patients, families, staff, and external contacts.
Ensure patients and families have the best hospital encounter possible.
Communicate clearly with patients regarding financial responsibilities, payment options, and referrals to financial counselors.
Maintain a professional appearance, follow dress code, and uphold NMMC's code of conduct.
Collect, validate, and accurately enter patient demographics, insurance, and case-specific information (95%+ accuracy).
Copy/scan insurance cards, photo IDs, and required documentation.
Ensure Medicare Secondary Payer Questionnaire is completed when applicable.
Maintain confidentiality in compliance with HIPAA guidelines.
Verify insurance eligibility, benefits, and pre-authorization requirements using online tools and payer contacts.
Update patient account information to ensure accurate billing.
Partner with the Financial Advocacy team on insurance issues.
Prepare pre-registrations and pre-admissions for in-patient admissions.
Collect and log patient co-pays, generate receipts, and balance cash.
Ensure compliance with EMTALA regulations.
Scan, archive, and maintain accurate records for billing and medical review.
Apply critical thinking skills in emergent and high-pressure situations to ensure timely, safe, and accurate registration processes.
Assist ER staff in maintaining environmental and patient safety standards, including crowd control and safety in the waiting area.
Maintain competencies in: MOAB (Management of Aggressive Behaviors), HEPA Mask Fitting, CPR Certification, and 1-to-1 patient care support when needed.
Act as an integral member of the ER team, able to function independently while supporting clinical staff during crises.
Professionally manage incoming calls and function as switchboard after hours (7pm-7am).
Coordinate bed requests and admissions as directed.
Monitor and maintain ER waiting area, HICS supplies, and patient safety.
Keep Supervisor informed of delays, issues, or operational concerns.
Crosstrain to support coverage in all registration functions.
Adapt positively to changes in policy, insurance, and operations.
Support team-based results, quality, productivity, and attendance standards.
Demonstrate knowledge, skills, and competencies through testing, quality review, and daily performance.
Perform duties independently with minimal supervision.
Support the team by carrying out additional duties or responsibilities that contribute to patient care and departmental success.