About the position
The ER Patient Registration Representative accurately enters all our patients into Marshall Medical Center (MMC) for treatment, ensuring each patient is comfortable and safe, as they undergo the admission process. This position delivers a caring and professional first impression of MMC. This position collects complete and accurate demographic and financial information regarding a patient's admission in order to facilitate patient service and reimbursement. This position must understand and adhere to an ever-changing myriad of federal and state regulations regarding patient consent, release of information (ROI), Health Insurance Portability and Accountability Act (HIPAA), Federal, State and Private Insurance reimbursement requirements. This position interacts with patients, physicians, nursing, ancillary members and support staff on a daily basis in the course of their work. This position covers switchboard duties when assigned. This position facilitates the communication of emergency situations with an overhead page, radio communication and/or electronic page. Maintains the fire alarm system for MMC whenever assigned to PBX duties.
Responsibilities
- Accurately enter all patients into Marshall Medical Center for treatment.
- Ensure each patient is comfortable and safe during the admission process.
- Collect complete and accurate demographic and financial information for patient admissions.
- Understand and adhere to federal and state regulations regarding patient consent and HIPAA.
- Interact with patients, physicians, nursing, ancillary members, and support staff daily.
- Cover switchboard duties when assigned.
- Facilitate communication of emergency situations using overhead page, radio communication, or electronic page.
- Maintain the fire alarm system for MMC when assigned to PBX duties.
Requirements
- Graduation from High School or equivalent required.
- Previous health care experience and medical terminology preferred.
- Knowledge of Marshall Medical Centers' Policies and Procedures.
- Excellent demonstrated customer service skills required.
- Significant PC Windows, Word and Excel skills required.
- Proven accurate data entry and 10-key skills required.
- Excellent communication skills required.
- Proven ability to be an effective member of a work team.
- Ability to master PBX duties and respond to multiple callers quickly and politely.
- Ability to respond quickly to emergency situations.
