ER Discharge Coordinator

HCA Healthcare • Chattanooga, TN

126d

About The Position

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. We are seeking an ER Discharge Coordinator for our team to ensure that we continue to provide all patients with high quality, efficient care. As the ER Discharge Coordinator, you are responsible for Point of Care (PoC)/Bedside scheduling as part of the company's centralized ER and Urgent Care Follow-up programs. The truest intent of PoC/Bedside scheduling is a bedside initiated patient experience, with the objectives of increased contact rate, scheduling immediacy, and improved overall patient experience. You create and maintain a positive customer experience in a patient centered, quality driven environment.

Requirements

• One year of related experience preferred.

Responsibilities

• Speak with customers, patients and stakeholders in a pleasant and professional manner; communicate appropriately and clearly with department leadership, co-workers and customer/patients.
• Schedule all patients for follow-up care bedside when appropriate.
• Ensure performance and quality standards are met.
• Be receptive to constructive feedback and coaching; demonstrate the ability to be kind, compassionate, considerate, approachable, friendly and open minded.
• Provide superior customer service to internal and external customers and patients; support the vision and strategy of the organization, positively promote the services offered, and elevate issues to leadership as appropriate.

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay.
• Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

What This Job Offers

• Industry: Hospitals