Equity & Options Trade Support Associate

Morgan Stanley•South Jordan, UT

About The Position

We are seeking a detail-oriented and client-focused individual to join our Equities and Options Trade Support team within Wealth Management Operations. This team serves on the front lines, providing critical support to our Clients, Financial Advisors (FAs), Client Service Associates (CSAs) and branch teams across the country. This role involves handling inbound calls, resolving cases, and ensuring accurate processing, execution and support of equity, exchange traded funds and option trades. The ideal candidate will possess strong communication skills, a passion for client service, and a deep commitment to operational excellence and risk mitigation. This is an Associate position at the P2 job level within Product Support & Services, which is responsible for providing transaction support and managing post execution processes. Core Services Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. Morgan Stanley Salt Lake has been rooted in the community since 1997 and supports the Firm’s global Wealth Management, Operations and Technology divisions. With the recent acquisitions of ETRADE and Solium, Morgan Stanley super-charged its Wealth Management and Corporate and Institutional Solutions businesses to deliver a first class experience for investors, traders and institutional clients and participants. Our talented teams have established strategic centers of excellence and earned multiple awards, including J.D. Power Customer Service Certification for more than 5 years. We proudly give back to local nonprofit organizations in Salt Lake by offering up our unique skillsets, thousands of volunteer hours and dedicated financial support. At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. Our Firm is differentiated by the caliber of our diverse team, while our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. WHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Requirements

Bachelor's degree in Finance, Business, or a related field preferred
1-3 years of experience in customer service, financial services or a trade support environment
Excellent communication skills, both verbal and written
Demonstrated attention to detail and commitment to delivering high-quality work
Ability to handle high call volumes while maintaining professionalism and accuracy
Proven problem-solving skills with the ability to work independently and under pressure
Proficiency with Microsoft Office

Responsibilities

Serve as a primary point of contact for Financial Advisors and branch personnel regarding equity and option trade inquiries.
Respond to and resolve cases through phone, email, and case management systems in a timely and professional manner.
Investigate and support trade corrections, account inquiries, and execution issues.
Perform detailed reviews and reconciliations of trade activity to ensure accuracy and alignment with regulatory requirements.
Collaborate with trading desks, technology, compliance, and other operations teams to resolve escalated or complex trade issues.
Maintain a strong understanding of market mechanics, trading regulations, and firm policies.
Uphold a high standard of accuracy and attention to detail to minimize risk and operational errors.
Identify and escalate trends or process gaps that may require enhancements or additional training.
Support projects, process improvements, and user acceptance testing as needed.

Benefits

Exposure to fast-paced equity, ETF, and options markets.
A collaborative and supportive team environment.
Opportunities for career growth and professional development.
A chance to directly impact the firm's regulatory compliance and client experience in Wealth Management.

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