Equipment Specialist

Singer Equipment Company Talent Acquisition • Paterson, NJ

13h • Hybrid

About The Position

Singer Equipment Company is a leading seller of food equipment, focused on cultivating partnerships and amplifying success. The company has been a 3-time recipient of the Foodservice and Supplies Dealer of the Year Award, known for its commitment to customer satisfaction. Singer Equipment Company values its dedicated staff and offers a competitive starting wage and a comprehensive benefits package. The Equipment Support Specialist, reporting to the Lead Equipment Specialist, is responsible for managing and providing world-class customer service and support to the Distribution Sales Force. This role involves maintaining a collaborative support relationship with outside sales representatives to promote customer relationships, support equipment growth and development, and ensure customer satisfaction.

Requirements

• Associates Degree in Business or 5+ years of equivalent work experience
• Must be able to show a high-level understanding of kitchen design, construction, installation and kitchen operations as it relates to all types of foodservice environment
• Problem solving and critical thinking
• Excellent verbal & written communication skills, energetic, positive attitude
• Ability to work under pressure while maintaining positive behavior
• Ability to work independently, or with others in a team environment
• Detail oriented, time and resource management skills, organizational and follow -through skills
• Computer and software proficiency (Excel, Outlook, Word, PowerPoint, CRM)
• Valid driver’s license
• Ability to read and understand foodservice plans and construction drawings

Nice To Haves

• Relatable field or experience selling Food Service Equipment, design or project management role or related field

Responsibilities

• Assist Distribution Sales Force in selling or specifying “preferred” equipment brands through remote or onsite consultations
• Develop and maintain a thorough knowledge of the Company’s available resources, products and pricing structures
• Keep updated with the latest kitchen equipment technology by attending test kitchens, factory trainings and trade shows
• Assist in training and mentoring Distribution Sales Force in all aspects of selling and specifying kitchen equipment
• Execute with a high level of accuracy, timeliness and with minimal errors the daily order process for designated accounts utilizing the company ERP (Prelude) System and AutoQuotes
• Process and route orders for scheduling, order-acknowledgement, shipping and invoicing
• Maintain and manage orders based on written customer change requests, enforcing change order policies
• Communicate order delays in a timely and courteous manner, seeking a positive resolution balancing organizational financial/sales goals with the customer needs. Involve or consult with appropriate outside sales and manager to resolve any conflicts
• Help sales prepare complex quotations, specs, manuals other documentation
• Builds relationships and increases Company visibility through participation in Company-sponsored activities, trade shows, and other similar activities where applicable
• Engage in activities to ensure customers satisfaction is achieved while maintaining company objectives for success

Benefits

• medical
• dental
• vision
• short term and long-term disability
• 401K with company match
• group life insurance
• flexible spending
• paid time off
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees