Equipment Services Associate

Lurie Children's Hospital • Chicago, IL

68d • $19 - $30

About The Position

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. The position involves performing daily equipment services work, delivering clean supplies, managing inventory, and distributing medical equipment, beds, toys, and cleaning supplies to various inpatient care and emergency department areas. Customer service and sanitization are critical to meet the customers’ requirements and maintain proper infectious control standards within the hospital. The employee must be personally accountable, work in self-managed teams, and adhere to hospital and departmental policies. The position requires utilizing various technology applications/software, providing first-step resolution to open issues, and having excellent communication skills.

Requirements

• High School Degree or equivalent required.
• Good oral and written communication skills.
• Ability to work independently.
• Ability to organize and prioritize daily tasks.
• Excellent customer service skills.
• Ability to handle multiple requests and work in a stressful environment.
• Ability to work as part of a team.
• Ability to perform data entry and comfortable utilizing technology.

Responsibilities

• Distributes and manages the equipment and bed for all inpatient areas and partners with the emergency department and surgical areas for optimal patient care.
• Cleans all patient care medical equipment in the soiled utility.
• Maintains a daily and monthly equipment log for infection control and activity.
• Maintains proper inventory stock levels of all medical equipment, cables, pumps, beds, etc.
• Performs floor sweeps to manage excess equipment and beds for the purpose of redistributions based on inventory stock level, acuity, and census.
• Sets up equipment for Nursing and other Clinical Education as needed.
• Responsible for bringing broken medical equipment to Healthcare Technology Management (HTM) and/or Bed Storage for repairs.
• Retrieves repaired equipment from HTM and/or Bed Storage.
• Orders bed/equipment rentals per specific patient requirements when requested by clinical staff.
• Collects recyclable/disposable supplies and distributes to the appropriate department.
• Distributes equipment/supplies to other floors during tube system downtime or to floors without tube access.
• Responds to customer service requests in a timely and expedited fashion.
• Alerts supervisor/team lead when a customer service request is unable to be fulfilled, or customer is unhappy.
• Communicates with supervisor regularly regarding problems and all major activities.
• Maintains order and cleanliness in the areas worked and the areas serviced.
• Observes and enforces departmental and general hospital policies and procedures, particularly relating to the practice of safety and security measures.
• Conducts and/or attends in-service training programs as directed by supervisor.
• Knowledge of proper lifting techniques and safe use of materials handling equipment, both manual and powered is required.
• Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers, and others.

Benefits

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
• 403(b) with a 5% employer match
• Various voluntary benefits: Supplemental Life, AD&D and Disability, Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees