Equipment Service Technician

STERIS•Poughkeepsie, NY

12h•$58,000 - $63,000•Onsite

About The Position

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. As a Life Sciences Equipment Service Technician at STERIS, you will act as a trusted advisor to our Customers in the maintenance and procurement of Life Sciences products, both medical devices and consumables. You will drive an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification, and installation support on complex mechanical, electro-mechanical, and electronic units in a high stress healthcare environment. This is a safety sensitive position. What you will do as an Equipment Service Technician Drive Customer satisfaction through proactive communication and commitment to resolving Customer’s issues and problems expediently. Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components. Ensure a positive Customer experience by providing timely preventative maintenance performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required. Maintain a working relationship with the Area Service Manager to advise of activity and changes related to sales opportunities in assigned territory. Increase company growth through identifying sales opportunities and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites. Respond to routine Customer and sales questions regarding equipment operation and performance. At the Area Service Manager’s discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements.

Requirements

High School Diploma with 2 years of experience in repair and maintenance of equipment, or similar experience
Ability to work flexible hours, sometimes outside “normal business hours”
Must live within 50 miles of center of territory
Must be able to lift up to 25 pounds at times and push wheeled transporters up to about 50 pounds
Must be able to be compliant with hospital/customer credentialing requirements.

Nice To Haves

Associates degree or related certifications in technical/mechanical area
Competitive/Competitor equipment training or related military experience
General knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices)

Responsibilities

Drive Customer satisfaction through proactive communication and commitment to resolving Customer’s issues and problems expediently.
Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner.
Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
Ensure a positive Customer experience by providing timely preventative maintenance performance, service calls, warranty calls, field upgrade programs, etc.
Perform minor installations as required.
Maintain a working relationship with the Area Service Manager to advise of activity and changes related to sales opportunities in assigned territory.
Increase company growth through identifying sales opportunities and recommending STERIS products/services to Customers.
Communicate leads to management and sales staff.
Be a positive ambassador for STERIS at Customer sites.
Respond to routine Customer and sales questions regarding equipment operation and performance.
At the Area Service Manager’s discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements.