About the position
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. As a Life Sciences Equipment Service Technician at STERIS, you will act as a trusted advisor to our Customers in the maintenance and procurement of Life Sciences products, both medical devices and consumables. You will drive an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification, and installation support on complex mechanical, electro-mechanical, and electronic units in a high stress healthcare environment. This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states: Florida.
Responsibilities
- Drive Customer satisfaction through pro-active communication and commitment to resolving Customer's issues and problems expediently.
- Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner.
- Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
- Ensure a positive Customer experience by providing timely preventative maintenance performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required.
- Maintain a working relationship with the Area Service Manager to advise of activity and changes related to sales opportunities in assigned territory.
- Increase company growth through identifying sales opportunities and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
- Respond to routine Customer and sales questions regarding equipment operation and performance. At the Area Service Manager's discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements.
Requirements
- High School diploma with 2 years of relevant experience
- Ability to work flexible hours, sometimes outside 'normal business hours'
- Must live within 50 miles of center of territory
- Must be able to lift up to 25 pounds at times and push wheeled transporters up to about 50 pounds
- Must be able to be compliant with hospital/customer credentialing requirements.
Nice-to-haves
- Associate's or Bachelor's degree in electronics, mechanical or similar discipline with 1 year of relevant experience
- General knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices)
- Excellent interpersonal and Customer communication skills
- Strong technical and troubleshooting skills
Benefits
- Base Salary + Incentive Compensation Program
- Company Provided Vehicle + Cell Phone + Laptop
- Hands-on Training Program
- Paid Time Off + 9 Corporate Holidays Per Year
- Excellent Healthcare, Dental, and Vision Benefits
- Healthcare and Dependent Flexible Spending Accounts
- Long/Short Term Disability Coverage
- 401(k) with a Company Match
- Parental Leave
- Tuition Reimbursement Program
- Additional Add-On Benefits/Discounts
