Equipment Service Technician I

Steris Corporation • Jackson, MS

395d

About The Position

The Equipment Service Technician I at STERIS is a remote-based, customer-facing role primarily focused on troubleshooting and repairing medical equipment used in surgical procedures. This position requires mechanical aptitude and the ability to work independently while also collaborating with a team. The technician will manage service calls, perform maintenance, and provide installation support for complex mechanical and electronic units, ensuring customer satisfaction and compliance with regulatory requirements.

Requirements

• High School Diploma or GED with 4+ years of work experience, including 2 years in a mechanical/technical role.
• Associates degree or related certifications in a technical/mechanical area may be considered towards experience requirement.
• Valid driver's license and ability to meet background and physical assessment requirements for vendor credentialing.
• Customer and team engagement experience.
• Effective written and verbal communication skills.
• Basic computer skills (MS Windows/email, navigation, mobile app, and data input into multi-systems).
• Ability to meet flexible schedules with potential overnights and early/late hours.

Nice To Haves

• Experience in HVAC repair, mechanics, maintenance, refrigeration, boilers, chillers, equipment repair, diesel and automotive repair, aviation repair, plumbing, or electrical work.

Responsibilities

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
• Manage time effectively by prioritizing customer and business needs and schedules autonomously.
• Complete PM performance, service calls, warranty calls, equipment installations, and field upgrade programs.
• Work with cross-functional teams to escalate issues and utilize advanced technology platforms for compliance and documentation.
• Provide customers with information, pricing, and repair options.
• Build relationships with sales to enhance customer experience and identify revenue opportunities.
• Support various locations within the assigned territory based on service agreements and customer needs.

Benefits

• Fuel card
• Paid holidays
• Company car
• Health insurance
• Dental insurance
• Tuition reimbursement
• Vision insurance
• 401(k) matching
• Flexible schedule
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Miscellaneous Manufacturing
• Education Level: High school or GED
• Number of Employees: 10,001+ employees