Equipment Room Specialist
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About The Position
The Equipment Specialist at Berklee College of Music plays a crucial role in supporting faculty and students with specialized audio technologies, software, and equipment. Reporting directly to the Equipment Manager, this position is responsible for maintaining the operations of the equipment room, which includes inspecting equipment at the start and end of operations, assisting faculty with course setup, and providing technical support to students. The Equipment Specialist ensures that all equipment is logged properly to maintain inventory and facilitate appropriate facility usage. They also follow up on any technical issues either directly or through a ticketing system, serving as a high-level technical support resource for specialized audio and music technology equipment used in the Academic Technology Facilities. In addition to technical support, the Equipment Specialist oversees a group of 15 Student Employees, providing training and guidance on policies and procedures. The role requires a deep understanding of various electronic music and professional recording equipment, as well as the ability to troubleshoot and configure this equipment effectively. The Equipment Specialist is also responsible for maintaining detailed records of facility and equipment use, documenting technical issues, and ensuring compliance with established protocols for lab use. This position is vital in supporting the technology classrooms and labs that operate 12-16 hours per day, serving thousands of music technology students, faculty, and events. The Equipment Specialist will also implement software, firmware, and hardware installations and upgrades during semester breaks, conduct semesterly testing of software and hardware, and provide support for events occurring in the technology facilities. They will maintain a current inventory of equipment resources and assist the Equipment Manager with improvements to equipment checkout and tracking procedures. This role requires collaboration with the Computer Systems team to ensure compatibility across the Academic Technology Facilities and to stay current with operating systems used in the curriculum.
