Equipment Rental Specialist

Warren Cat • Oklahoma City, OK

404d

About The Position

The Equipment Rental Specialist at Warren CAT plays a vital role in facilitating equipment rentals and ensuring a positive customer experience. This position involves operational support, including managing rental transactions, coordinating pickups and deliveries, and collaborating with various teams to ensure accurate documentation and customer satisfaction. The role requires initiative, attention to detail, and a commitment to teamwork and customer service.

Requirements

• High school diploma or GED; or one to three years' experience in the transportation industry and/or training; or equivalent combination of education and experience.
• Excellent verbal and written communication skills.
• Excellent problem-solving, customer service, and collaboration skills.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Basic PC skills required, with a working knowledge of spreadsheet, database, and web-based computer platforms.
• Ability to multi-task and excel in a fast-paced work environment.

Responsibilities

• Complete rental transactions and coordinate pickup/delivery of rental units.
• Collect and accurately enter all required information related to rentals.
• Consult with customers to determine equipment rental rates, develop contracts, and arrange transportation based on customer needs.
• Recommend products and services to existing and potential customers.
• Prepare and assist with rental quotes.
• Collaborate with other rental coordinators and staff to ensure all paperwork and contractual agreements are complete and accurate.
• Create, edit, invoice, and close rental agreements using WCAT rental software.
• Compare computer and physical inventory counts and resolve discrepancies as needed.
• Obtain credit PO requirements from the internal credit department as needed.
• Ensure cash (COD) and CAT Commercial accounts are collected and maintained throughout the rental period.
• Transfer and track equipment between stores as needed.
• Follow check-in/check-out procedures of all units entering or exiting the equipment yard.
• Accurately document lost rentals from customers and sales representatives.
• Perform cold calls to potential rental customers.
• Invoice rental fuel, maintenance, damage, and transportation costs as needed.
• Instruct customers on safe and proper use of equipment.
• Maintain a positive approach to customer service and satisfaction.
• Provide prompt response to incoming calls and return of voice messages.
• Ensure company policies, safety policies, and work processes are followed and in compliance.

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Repair and Maintenance
• Education Level: High school or GED