Equipment Registration Coordinator
About The Position
Provide sales & inter-departmental support by updating and monitoring equipment inventory. Processing, reviewing, assessing & submitting claims with accuracy/completeness, watching to assure claims have been paid and posted. Pinning/registering machines, providing warranty quotes, enrolling equipment into warranty, monitoring BOT notifications, providing accurate and timely reports. Maintain accurate records for documenting claims, warranty, programs & training materials. Gather information from various sources to assist in resolving any audit information that is needed. Help to ensure all internal accounts balance & investigate any discrepancies to provide support to other departments as needed. Other duties as assigned by Sales Administration Manager.
Requirements
- High School Diploma or GED
- Strong Microsoft Office skills, especially Excel
- Interdepartmental Customer Service Skills, and process & report information quickly
- Attention to detail & analyzing data
- Multitasking, Fast Learning
- Ability to verify & analyze data for accuracy
- Verbal and written communication skills
Nice To Haves
- Associate's Degree or higher
- Previous sales coordination experience
- Heavy duty equipment environment
Responsibilities
- Update machine/attachments status in system, including setup of attachments that were removed from machine, updating description
- Transfer attachments to and from machines
- Monitor S/N mismatches report and make corrections
- Register machine delivery dates and enroll machines in EPP programs with Cat
- Monitor sold machines for timely receipt of delivery and warranty documents
- Monitor rental/rent to own for "in the dirt" for the registering and enrolling
- Maintain warranty codes and monitor reports for accurate enrollments
- Monitor warranty bots & settlements from CAT
- Monitor true ups on internal accounts to make sure they balance
- Submit claims to Cat for machine sales
- Verify receipt of RSA deposit/credit memos from Cat
- Submit & gather any necessary paperwork for audits
- Help Office Managers to verify credit & programs on sales paperwork
- Help maintain reports, claim sheets, pin reports, work toll & warranty reports
- All other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
