Equipment Finance Collections Customer Service Representative - Up to 19-hours per week

US Bank • Marshall, MN

249d • $20 - $22

About The Position

We are seeking a part-time, up to 19-hours per week, Collector Customer Service Rep. Come join our Equipment Finance Collections customer service team. This collections customer service position will support Equipment Finance customers. You should apply if you're experienced in collections, negotiations, time management and have strong communication skills. This role provides high quality customer service by responding to telephone inquiries, requests and problems. Researches, analyzes, and provides solutions that meet the customer's needs.

Requirements

• High school diploma or equivalent.
• Two to four years of relevant experience.
• Basic knowledge of the financial industry.
• Well-developed Customer Service skills.
• Strong telephone and interpersonal skills.
• Good problem solving and negotiation skills.
• Ability to identify and resolve/escalate problems with minimal guidance.
• Effective written and verbal communication skills.
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications (including Excel and Word).
• Ability to plan and prioritize multiple processes effectively with strong attention to detail.
• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service.

Nice To Haves

• Good knowledge of concepts, practices, policies and procedures of banking products and services.
• Ability to handle difficult customer calls.

Responsibilities

• Answering incoming calls and assist customers with questions and concerns related to their delinquent accounts.
• Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism.
• Properly diagnose customer needs and proactively educate about the features and benefit of U.S Bank products and services.
• Ability to maintain a positive attitude during stressful situations.
• Demonstrate a genuine customer interest in resolving account delinquencies by asking necessary questions to gain understanding of situation and offer solutions.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Guide customers through troubleshooting or navigating the company website.
• Strive to meet or exceed call center metrics while providing excellent customer service.
• Ability to research and problem solve on the go.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED