About the position
This position is responsible for processing medical equipment orders that are sent in by the Medical Sales Consultants. These orders are processed by an Equipment Coordinator because of the special criteria such as (special cost, staging the equipment in a center, or needing special shipping requirements such as lift gate, inside delivery, set up). Please note: Candidates for the role should be located on the East Coast (Eastern Time Zone) or be willing to work 8:00 AM - 5:00 PM EST.
Responsibilities
- Processes medical equipment orders from Field Sales Consultants
- Analyzes and determines method of procurement using available inventory in an equipment warehouse or to create a supplier purchase order to complete the order for shipment
- Review account credit status to confirm the order may be entered and approved by the credit department
- Procures product to complete the customer's orders by processing purchase orders with vendors, ordering from or distribution centers and reserving inventory in equipment centers
- Prioritizes and meets delivery request by communicating with sales suppliers and equipment warehouses for delivery of equipment orders
- Handles post order delivery request including replacement orders, credits and rebill of invoices
- Reviews products to validate items can be placed with the equipment team and to confirm customer is licensed to accept product on equipment orders
- Receives a high volume of requests from Fields Sales Consultants via ACD system, e-mail or fax requesting specific equipment products and to check order status
- Reviews all equipment back orders utilizing appropriate reports (open PO's and open order report)
- Efficiently solves problems related to equipment orders and communicates with our Credit Department, Accounts Payable and Commission teams
- Handles item inquiries, including questions, concerns and searches of products and order status
Requirements
- Typically 2 or more years of related experience
- Good telephone etiquette
- Ability to learn applicable computer systems
- Purchasing and parts ordering
Nice-to-haves
- Very good time management skills and the ability to prioritize work and meet deadlines
- Very good attention to detail and accuracy
- Customer service oriented and ability to work with complex issues
- Ability to plan and arrange activities
- Very good interpersonal communication skills
- Very good written and verbal communication skills
- Ability to maintain confidential and highly sensitive information
- Ability to work in a team environment
- Ability to multi-task
- Establish productive working relationships at multiple levels within the organization
