Equipment Agent Branch Operations Manager

Johnson Controls • Folsom, CA

70d • $91,000 - $122,000

About The Position

Johnson Controls is hiring! We are seeing an Equipment Agent Branch Operations Manager to lead the System Application Engineers in their support of the construction sales team and in some cases functions as an SAE for select reps, customers and/or projects. You'll ensure assigned projects are implemented profitably, accurately, on-time, within the scope of the contract and in alignment with customer expectations and also with focus on equipment slippage, avoids and minimizes slippage, following up to prevent re-occurrence. You will also make sure proper balance of pre and post sales activities is maintained to meet overall customer expectations through coaching and daily guidance and provide training support on project management practices and the Johnson Controls equipment order execution process. Get ready to support the pre-sales activities, which include system configuration validation, HVAC equipment and/or controls selection for basis of design as well as bidding, application and pricing, as well as support the development of accurate, detailed submittals to communicate design, configuration, operation, and installation requirements to customers, consultants, service team and necessary subcontractors. If you are a team leader that enjoys collaboration with sales teams, then keep reading!

Requirements

• Bachelor's degree in Engineering.
• Minimum of five or more years of progressively more responsible operations management experience in the Building Construction Industry.
• Five or more years of direct project management experience.

Nice To Haves

• Demonstrated ability to manage a team successfully.
• Able to travel based upon geographical locations of assigned teams.
• AutoCad experience.
• Interpersonal skills to effectively communicate with both internal and external customers.
• Demonstrated ability to simultaneously manage a large and diverse number of projects with professionalism, cooperation, and persistence.

Responsibilities

• Provides coaching and daily guidance on performance of assigned System Application Engineers.
• Functions as a Systems Application Engineer where appropriate based on the branch requirements and Account Executive Assignments.
• Performs all of the System Application Engineer duties for highly complex or strategic projects as assigned by Branch Management.
• Provides recommendations to assigned System Application Engineers performance evaluations to HVAC Sales Operations Manager.
• Follows up on customer satisfaction issues and drives resolution.
• Provides leadership by demonstrating focus on achieving customer satisfaction.
• Develops and builds relationships between the SAEs and their assigned Account Execs, contractors, customers, consultants, and vendors.
• Develops and implements a formal technical training program for each of the System Application Engineers.
• Ensures SAEs are providing proper turnover to service team and coordinating with LSSs/PM on all joint projects.
• Acts as the first level of customer concern for any issues related to equipment orders, order commitments, delivery, final payment and customer satisfaction.
• Acts as the domain expert on equipment to assist in the interpretation of engineering drawings and specifications.
• Identifies gaps in the technical expertise of the SAEs in specification interpretation and works with assigned Account Executives to implement short term plans to address these gaps.
• Periodically reviews the SAEs equipment and controls estimates, proposals, selections, as well as engineering submittals, and purchase, etc.
• Develops and implements a plan to address immediate issues related to selections, schedules, drawing and specification requirements.
• Effectively communicates process problems, warranty trends, systemic delivery issues to the appropriate corporate leadership.
• Participates in review sessions and feedback groups.
• Works with SAE team members to ensure proper teaming with service as it pertains to Startup and Warranty processes.
• Provides technical support, selections and limited estimating support to SAEs and Account Execs during project design or proposal phase.
• Monitors and Supports System Application Engineer teams in all of their assigned duties.

Benefits

• Competitive salary.
• Paid vacation/holidays/sick time - 15 days of vacation first year.
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one.
• Extensive product and on the job/cross training opportunities.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees