Equine & Livestock Team Lead Administrator

AmeriVet • Lodi, CA

18d

About The Position

Primary Responsibilities include, but are not limited to: Recruitment & Staffing Place recruiting ads for necessary positions. Screen and interview to maintain a team of veterinary technicians and support staff specializing in equine and livestock medicine. Oversee onboarding and orientation programs for new hires. Employee Relations & Performance Management Serve as the primary contact for the equine and livestock teams, promoting open communication and conflict resolution. Manage performance review processes, goal setting, and professional development plans. Provide coaching and support in handling personnel issues fairly and effectively. Training & Development Coordinate and promote continuing education (CE) opportunities, safety training, and certification programs for field and clinic staff. Support mentorship programs and career growth pathways for veterinarians and technicians. Coordinate student requests for ride-alongs &/or internships. Compliance & Safety Ensure compliance with all federal, state, and local labor laws, as well as OSHA, DOT, and animal-handling safety regulations. Collaborate with management to maintain workplace safety standards, particularly in mobile veterinary and barn environments. Customer Service Leadership Supervision : Lead, mentor, and manage the Customer Service team to ensure prompt, accurate, and professional handling of all customer inquiries, concerns, and service requests. Issue Resolution : Act as the escalation point for complex or critical customer issues, ensuring timely and effective resolution. Training: Develop and execute ongoing training programs for the team on product knowledge, service protocols, and communication skills. Accounts Receivable & Accounts Payable Management Oversight: Direct and manage all Accounts Receivable operations, including invoicing and collections. Handle calls from clients with billing questions or concerns. Collections Strategy: Implement and refine effective collection strategies and procedures to minimize outstanding balances Credit Policy: Monitor and enforce the company's credit policy and discuss with clients as needed. Invoice Submission: In charge of submitting non-inventory invoices to accounts payable for all departments within the hospital Culture & Engagement Champion a culture of teamwork, respect, and compassion aligned with the clinic’s mission and values. Develop programs that support employee well-being, retention, and job satisfaction. At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here’s what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

Requirements

• Associate’s or Bachelor’s degree in Agribusiness, Veterinary Hospital Management or Business Administration, or related field
• 3–5+ years of experience in veterinary, agricultural, or animal health settings related to Equine &/or Livestock
• Strong understanding of employment laws and HR best practices.
• Excellent interpersonal, organizational, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Compassion for animal care and familiarity with equine and livestock industry operations.

Responsibilities

• Recruitment & Staffing Place recruiting ads for necessary positions.
• Screen and interview to maintain a team of veterinary technicians and support staff specializing in equine and livestock medicine.
• Oversee onboarding and orientation programs for new hires.
• Employee Relations & Performance Management Serve as the primary contact for the equine and livestock teams, promoting open communication and conflict resolution.
• Manage performance review processes, goal setting, and professional development plans.
• Provide coaching and support in handling personnel issues fairly and effectively.
• Training & Development Coordinate and promote continuing education (CE) opportunities, safety training, and certification programs for field and clinic staff.
• Support mentorship programs and career growth pathways for veterinarians and technicians.
• Coordinate student requests for ride-alongs &/or internships.
• Compliance & Safety Ensure compliance with all federal, state, and local labor laws, as well as OSHA, DOT, and animal-handling safety regulations.
• Collaborate with management to maintain workplace safety standards, particularly in mobile veterinary and barn environments.
• Customer Service Leadership Supervision : Lead, mentor, and manage the Customer Service team to ensure prompt, accurate, and professional handling of all customer inquiries, concerns, and service requests.
• Issue Resolution : Act as the escalation point for complex or critical customer issues, ensuring timely and effective resolution.
• Training: Develop and execute ongoing training programs for the team on product knowledge, service protocols, and communication skills.
• Accounts Receivable & Accounts Payable Management Oversight: Direct and manage all Accounts Receivable operations, including invoicing and collections.
• Handle calls from clients with billing questions or concerns.
• Collections Strategy: Implement and refine effective collection strategies and procedures to minimize outstanding balances
• Credit Policy: Monitor and enforce the company's credit policy and discuss with clients as needed.
• Invoice Submission: In charge of submitting non-inventory invoices to accounts payable for all departments within the hospital
• Culture & Engagement Champion a culture of teamwork, respect, and compassion aligned with the clinic’s mission and values.
• Develop programs that support employee well-being, retention, and job satisfaction.

Benefits

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees