Equine Insurance Service Specialist

Sterling Thompson • Louisville, KY

389d

About The Position

The Equine Insurance Service Specialist is a full-time role focused on providing exceptional customer service within the Equine Insurance department. The position involves supporting account managers and assisting clients with their insurance needs, including claims, policy issuance, and coverage changes. While prior insurance experience is beneficial, it is not required, making this an accessible opportunity for motivated individuals looking to grow in the insurance field.

Requirements

• College education or equivalent insurance experience.
• Solid computer skills and experience with Microsoft Office.
• Ability to multi-task and handle a heavy workload with minimal supervision.
• Demonstrated experience meeting deadlines and working with shifting priorities.
• Ability to communicate orally and in writing with others to explain complex issues.

Nice To Haves

• Prior Farm or Equine Industry experience.

Responsibilities

• Assist account managers with claims, policy issuance, endorsements, schedules, and other items related to the servicing of clients' policies in a timely and accurate manner.
• Inform and educate clients about policy coverage, changes, exclusions, and insurance coverage needs.
• Assist clients in making coverage changes and respond positively to their questions in a timely manner.
• Research client questions thoroughly to provide accurate information and solutions.
• Assist in the onboarding process of new clients, including evaluating the client's risk profile and determining strategy.
• Aid Account Manager in gathering pertinent information to complete quoting and policy issuance process.
• Learn the quoting systems of various insurance companies utilized in quoting, renewal assembly, billing, etc.
• Accurately document all important policy details and other pertinent account information in the agency management system.
• Assemble and mail policy materials to clients.
• Interact with carrier portals and agency management software to process policy documents.

Benefits

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance
• Company Paid Long-Term Disability Insurance
• Paid Holidays
• Paid Time Off
• Paid Parental Leave
• Employee Assistance Program
• 401(k) with Employer Contribution

What This Job Offers

• Job Type: Full-time
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: No Education Listed