Equine Care Specialist

Wedgewood Pharmacy • Swedesboro, NJ

2d • Remote

About The Position

As an Equine Care Specialist, you will play a vital role in supporting our equine and special markets veterinarians by delivering personalized, high-touch service, expert product guidance, and data-driven account management. Your focus will be on customer engagement, strategic sales support, and strengthening long-term relationships — all contributing to the growth and success of our Equine business. This role is key to our mission of providing equine-specific, concierge-level customer service. When will you work? · Will consider remote options based out of our Swedesboro, NJ location. The hours for this position are Monday-Friday 8:30am-5:00pm

Requirements

• 1 year of experiences in a Customer Care Specialist role
• Has acquired or can acquire a New Jersey Pharmacy Technician License.
• Experience working in the equine industry.
• Experience using Microsoft Office, Outlook, Word, & Excel
• You have attended some college or have earned a degree
• Equine Expertise: Passionate about equine care, with a strong understanding of the unique needs of equine veterinarians.
• Excellent Communicator: Strong verbal and written communication skills to build rapport, share expertise, and resolve issues effectively.
• Customer-First Mindset: Anticipates needs, delivers tailored service, and ensures a high level of client satisfaction.
• Collaborative Team Player: Works well across departments to support unified customer strategies and goals.
• Detail-Oriented & Organized: Able to manage multiple priorities and accounts while maintaining high accuracy and service standards.
• Proactive Problem Solver: Self-motivated with a solutions-oriented mindset and a passion for helping veterinary professionals succeed.

Responsibilities

• Deliver tailored service to equine and special markets veterinarians, ensuring each account receives personalized attention and solutions aligned with their practice needs.
• Develop in-depth knowledge of equine medications, disciplines, and patient care protocols to make expert product recommendations.
• Serve as the point of contact for all account activities, emphasizing first-call resolution and consistent follow-up communication.
• Manage customer inquiries, prescription management, and assist customers with tracking and placing orders.
• Maintain detailed customer profiles in CRM systems, including communication history, order patterns, and service needs.
• Build strong, trust-based relationships with veterinarians, offering value through tailored recommendations and timely support.
• Analyze customer history to anticipate needs and proactively enhance the client experience.
• Ensure high levels of satisfaction by responding promptly to inquiries, resolving issues efficiently, and maintaining clear communication.
• Accurately enter and update customer information and records in CRM and internal systems.
• Record all interactions, prescriptions, inquiries, and feedback to ensure transparency and continuity of service.
• Manage prescription intake and the fax queue for timely prescription processing.
• Identify opportunities to promote and upsell equine pharmaceutical products and services.
• Collaborate on targeted sales campaigns and promotions to drive revenue within the equine market.
• Work closely with the Equine and Special Markets Account Manager to align sales and customer engagement strategies.
• Share insights, trends, and feedback to support the overall customer experience and drive strategic initiatives.
• Ensure a unified and seamless experience for each client by coordinating efforts across departments.
• Consistently meet or exceed individual performance metrics through customer-first service and proactive account management.

Benefits

• A comprehensive benefits package that includes health, dental, and flexible spending accounts
• 401(k) retirement plan with a generous company contribution to help you save for the future
• Company Paid Life and disability insurance
• Access to voluntary insurance options
• A generous paid time off program that increases every year
• Tuition reimbursement
• Opportunity for growth - We believe in promoting from within and do so through our internal job posting program!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree