EPSDT Administrative Assistant (Las Cruces, NM)

24 Hour Home Care - Corporate Division

1d•$16 - $18

About The Position

Are you looking for a rewarding career where you can make a difference in people's lives? The EPSDT Administrative Assistant provides administrative and operational support to the agency’s Early and Periodic Screening, Diagnostic, and Treatment (EPSDT) Personal Care Services (PCS) program in compliance with New Mexico Medicaid (Turquoise Care) requirements. This position supports documentation integrity, scheduling coordination, onboarding processes, and audit readiness in alignment with New Mexico Healthcare Authority (HCA), Medical Assistance Division (MAD), Department of Health (DOH), and applicable New Mexico Administrative Code (NMAC) provisions.

Requirements

High school diploma or equivalent; Associate’s or bachelor’s degree in healthcare administration or related field preferred.
Experience with NM Medicaid/EPSDT or PCS services preferred.
Proficiency in MS Office (Word, Excel, PowerPoint) and other relevant software
Strong knowledge of compliance, audits, and healthcare operations.
EMR/LMS software experience preferred
Strong communication skills, both written and verbal
Excellent organizational skills and attention to detail
Ability to multitask and prioritize tasks effectively
A friendly disposition and ability to work well with diverse groups of people
Bilingual (English/Spanish) preferred
Current CPR certification is required for this position and must be maintained throughout employment in accordance with agency policy, New Mexico Healthcare Authority (HCA), and Medicaid/EPSDT requirements.
Must be able to talk, listen, and speak clearly on the telephone.
While performing the duties of the job, employee is required to stand, walk, stoop, bend, sit for long periods of time; and must be able to read, write, speak, and hear well enough to communicate. Manual dexterity is required to utilize keyboards and office equipment. Employee may occasionally be required to lift up to 20lbs to file documents, and/or store office material. Reasonable accommodation will be made to accommodate individuals with disabilities that can perform essential job functions.
Push and pull 50 pounds (move equipment, etc.)
Carry equipment/supplies
Use upper body strength
Squeeze with hands (operate fire extinguisher)
Twist
Bend
Stoop/squat
Move quickly (respond to emergencies)
Climb stairs
Walk
Stand
Will work with challenging clients.
Adheres to Standards of Excellence

Responsibilities

Support EPSDT referral intake, tracking, and documentation in accordance with MAD standards.
Assist with new EPSDT member onboarding, ensuring completeness of eligibility, consent, and service documentation.
Maintain EPSDT member records to meet NM audit and retention requirements.
Assist with scheduling RN assessments, supervisory visits, and reassessments in accordance with EPSDT timelines.
Support PCA schedule coordination under direction of the EPSDT Administrator.
Track visit completion and notify leadership of missed or overdue visits.
Maintain organized and audit ready compliance files for EPSDT members and PCAs.
Track expiration dates for required documents including COR, Registry Abuse, background checks, and trainings.
Assist with preparation for internal audits, external reviews, and state monitoring activities.
Ensure documentation aligns with NMAC and Centennial Care audit expectations
Assist with administrative onboarding tasks for new PCAs and EPSDT staff.
Support E-Verify documentation, COR tracking, Registry Abuse tracking, and background check file maintenance.
Maintain training, competency, and onboarding records per NM Medicaid requirements.
Receive, log, and route incident reports in accordance with internal policy and NM reporting standards.
Maintain secure incident documentation and tracking logs.
Assist with scheduling EPSDT, PCA, and compliance trainings.
Maintain attendance records and training documentation for audit purposes.
Serve as a professional contact for EPSDT members, families, PCAs, and internal staff.
Escalate concerns appropriately while maintaining confidentiality.
Support data entry and maintenance of EPSDT trackers, logs, and reports.
Assist leadership with documentation requests and audit preparation.
Assist with preparation and distribution of the monthly company newsletter.
Support administrative aspects of outreach and marketing initiatives.