eProcurement Technology & Solutions Manager

Henry Schein

About The Position

This position is responsible for contributing to the planning and execution of key eProcurement Technology initiatives that drive results with high-value strategic accounts across both the Medical and Dental divisions. Role requires collaboration and interaction with sales, operations, and IT leadership to strategize training initiatives and protocols, development opportunities, and relevant technology goals and objectives to be successful. Oversees operational processes and strategies including managing complex integrations, resolving critical escalations, and continuously improving capabilities to optimize eProcurement customer experiences.

Requirements

Excellent understanding of industry practices
Strong proficiency with tools, systems, and procedures
Excellent planning/organizational skills and techniques
Excellent independent decision making, analysis and problem solving skills
Outstanding verbal and written communication skills
Excellent presentation and public speaking skills
Excellent interpersonal skills
Excellent conflict resolution skills and ability to deliver difficult messages
Ability to build partnerships at all levels within the company
Good negotiating skills
Resolve complex issues in effective ways
Project management, consultative skills and ability to manage a budget
Specialist in multiple technical and/or business skills
Ability to cultivate and develop lasting internal and external customer relations
Typically 8 or more years of increasing responsibility and complexity in terms of any applicable professional experience.

Nice To Haves

Preferred experience working as a consultant for large ERP or purchasing software company or large consulting company that services the ERP space
Consulting in a sales environment required
Healthcare experience is highly desirable, including working with or for eProcurement Solutions, Health Systems (IDNs) a/o GPOs
Distribution experience, especially medical-surgical, is beneficial
ecommerce Website feature/function knowledge is important
Must know purchasing software and their interaction with ERP systems including AP and AR.
Understand supply chain processes in a healthcare provider organization
Be able to discuss various technologies articulately and accurately including punch out, cXML, XML, EDI, e-Catalogs, hosted catalogs
Knowledge of inventory management is a plus
Knowledge of medical and dental organization structures including DSO, GPO, MSO, IPA, IDNs, hospitals, ASCs, associations
Knowledge of product categories including pharmaceuticals and vaccines, medical-surgical supplies, laboratory, medical equipment
Typically a Bachelor's Degree or global equivalent in related discipline. Master's degree or global equivalent preferred.
May hold two or more industry certifications.

Responsibilities

Consultative Strategy & New Account Enablement: Manage eProcurement initiatives for new and existing accounts, ensuring smooth onboarding, technical setup, and post-go-live optimization.
Support RFP responses by providing accurate, customer-specific technology details that align with Henry Schein’s capabilities.
Collaborate with internal teams to identify process improvements that enhance integration quality and customer outcomes.
Technology Solutions Development & Issue Resolution: Partner with IT and other stakeholders to implement technology solutions that address customer needs.
Serve as the point of contact for complex issue resolution, coordinating cross-functional resources to minimize disruptions for Strategic Accounts.
Apply established standards and best practices to ensure consistency and accuracy in integration efforts.
Customer Relationship & Account Oversight: Act as a trusted technology advisor for strategic accounts, developing strong, solution-oriented relationships with key stakeholders to ensure customer success.
Maintain a proactive approach to customer interactions, regularly reviewing technology needs, addressing evolving requirements, and optimizing the customer journey.
Reporting & Continuous Improvement: Monitor and analyze key performance indicators (KPIs) relevant to strategic accounts, using data to refine strategies, enhance solution quality, and improve customer experiences.
Drive continuous improvement initiatives by integrating insights from customer interactions and team feedback to elevate service quality and customer value.