About the position
The Claim Director, under minimal direction from the manager, investigates and settles claims promptly, equitably and within established best practices guidelines. This role is responsible for investigating and settling high exposure, high risk Employment Practices Claims, including class actions, ensuring a high level of customer service and claim file quality. The Claim Director will identify and evaluate coverage issues, prepare comprehensive coverage letters and analysis, retain and manage coverage counsel through trial, and develop and manage strategy for complex coverage litigation. Additionally, the position involves evaluating exposure through an in-depth analysis of legal and factual issues, retaining and managing litigation counsel through trial, and developing and managing strategy for complex litigation. The Claim Director will attend arbitrations, mediations, and trials, develop resolution strategies, negotiate settlements, review legal budgets, and present litigation strategy for complex litigation to senior claims management and underwriting staff. Support for business leaders on various claim and underwriting related issues and marketing meetings is also expected.
Responsibilities
- Day to day handling of substantial caseload of line of business claims.
- Confirms coverage of claims by reviewing policies and documents submitted in support of claims.
- Analyzes coverage and communicates coverage positions, as warranted, under direction of supervisor and coverage unit.
- Conducts, coordinates, and directs investigation into loss facts and extent of third-party damages.
- Directs and monitors assignments to experts and underlying defense counsel.
- Evaluates information on coverage, liability, and damages to determine the extent of insured's exposure.
- Sets reserves within authority or makes claim recommendations concerning reserve changes to supervisor.
- Reports to reinsurers and facilitates the prompt collection of reinsurance on those matters where they are accountable.
- Travels to conferences, mediations, and trials as necessary.
Requirements
- Ability to handle demanding caseload of claims pertaining to Employment Practices Liability and provide business support.
- Approximately 5-7 years claims and/or legal experience in the EPL area including evaluating and resolving complex matters.
- Law degree preferred.
- If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.
Nice-to-haves
- Ability to work independently and assimilate learning materials on many different subjects from various sources.
- Excellent interpersonal communications and negotiation skills.
- Ability to deal with customers in a professional manner.
- Authoritative knowledge of CHUBB coverage, products, services, and liabilities.
- Ability to self-motivate and self-start.
- Ability to make independent decisions using CHUBB best practices for guidance.
- Excellent verbal and written communication skills.
- Strong interpersonal, negotiation and customer service skills.
- Capable of dealing with highly visible and demanding customers.
- Highly organized and able to respond to insureds and internal and external business partners in a timely manner.
- Must be able to effectively work in a team environment.
