Epicor Specialist

Electron Energy Corporation•Lancaster Township, PA

62d•Remote

About The Position

Epicor Specialist will be responsible for partnering with EEC’s operations team to effectively deploy the company’s Epicor ERP system to drive day-to-day and long-term decision making.

Requirements

Bachelor’s degree or higher in an IT-related field such as computer science, technical support, and information technology
AA CompTIA A+ certification for computer technology (exclusions may apply, particularly for web-development computer technicians)
5+ years of hands-on experience managing ERP systems (e.g., SAP, Oracle, Infor, Microsoft Dynamics, Epicor, NetSuite, etc.).
5+ years in computer networks solutions, operating systems, or other IT-related positions
Expert knowledge of Epicor ERP. Ability to maintain, customize, develop reports within Epicor
Expert knowledge of data analytics, SQL, and data warehousing
Experience working in operational roles, preferably in manufacturing environments
In-depth knowledge of Microsoft suite
Excellent analytical and problem-solving skills required
Able to adapt and learn new things quickly
Willingness and ability to work outside of normal working hours to accommodate project work that must occur
Ability to give clear, concise, and actionable direction
Willingness to take direction and work with all levels of the organization
Excellent oral and written communication skills required
Candidate should be service oriented and have a genuine concern for needs of the staff
Ability to handle multiple projects and work well under pressure
Ethical practice. Adheres to Permag’s Mission, Vision, Values and Culture during both good and bad times. Adheres to policy, procedure and the law. Actively positively acknowledges employees demonstrating the right values and works to guide misses of others in the right direction.
Communication. Able to clearly and succinctly send a message in a variety of communication settings and styles. Must be able to interact and effectively communicate with individuals at all levels of the organization. Can create open channels of communication, adapt message to fit audience, express ideas clearly and concisely, keep others well-informed, listen carefully to input and feedback.
Conflict resolution. Reads situations quickly, can find common ground and get cooperation with minimum noise. Sees conflict as opportunity. Follows a process to resolve.
Detail orientation. Does work that is error free the first time. Checks own work to ensure content is accurate, grammatically correct and visually appealing. Verifies the work of others when data concerns employment actions.
Relationship management. After reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization. Creates a climate where people want to do their best – empowers others. Invites input from each person and shares ownership and visibility.
Excellent problem solving skills. Uses rigorous logic and methods to solve problems producing effective solutions to problem statements.
Excellent time management skills. Concentrating effort on priorities and overall planning, awareness and response to what is due now, short and long term.
Strong computer skills. i.e., Windows 10/11, Epicor, Egnyte, Microsoft Office, Adobe, Windows server, AzureAD, Office 354
Ability to initiate and complete multiple concurrent projects.
High level of business acumen: Understands policies, practices, technology, trends and information and how those affect the business.

Nice To Haves

ITIL Certifications preferred with equivalent work experience

Responsibilities

Collaborate with EEC’s staff to develop, implement, and manage its usage of Epicor, focusing on ensuring timely, accurate, and actionable data is delivered to the team
Ensure inputs (e.g., resource groups, rates, methods) are reliable, working with the operations team when changes are needed
Assessing the functionality of the system to achieve EEC’s operational objectives, collaborating with the on-site team to suggest, implement, and monitor changes are achieving desired objectives
Create suite of on-demand information (including scheduling, operating performance, and productivity)
Collaborate with operations personnel to develop and implement improved operating procedures related to the outputs of the improved data
Participate in, and lead portions of, continuous improvement projects related to the usage and design of ERP
Provide user support, including developing and implementing new employee training and ongoing user training
Work with Permag’s Epicor Manager to ensure that the “voice of the user” is being reflected in the manner in which EEC uses Epicor, and that such usage is consistent (tailored to local needs) with the overall usage at Permag
Implement modules, add-ons, and customizations that improve the functionality and user experience of ERP, managing subcontractors as necessary to implement
Support from an EEC perspective Permag’s ERP roadmap
Implement change control protocols
Assist other departments as needed with various tasks and projects
Other duties as assigned.