Epic Willow Ambulatory Analyst

Mercy Medical Center•Baltimore, MD

10d

About The Position

Join Our Team at Mercy Medical Center – Now Hiring an Epic Willow Ambulatory Analyst ! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Requirements

Must possess a high school diploma or GED.
Must possess a BS or BA in related field.
Minimum of 2 years working with clinical and/or financial applications within a healthcare/physician practice environment.
Demonstrated progressive experience with information systems; healthcare environment preferred.
Strong analytic and organizational skills, particularly in planning, communications, process redesign and problem-solving.
Must have proven ability to work with nursing, clinical providers, technical and/or business professionals.
Ability to work effectively with a diverse group of users who have varying levels of computer expertise.
Ability to implement and adhere to best practices in information technology system integrity and build standards.
Current experience and/or certification in configuring Epic required.

Responsibilities

The Epic Willow Ambulatory Analyst formulates and defines systems scope and objectives based on user needs.
The analyst has a good understanding of industry requirements and applicable clinical/business/infrastructure systems, including those that process confidential patient and quality improvement that is protected and confidential by federal and/or state law.
The analyst devises or modifies systems to solve complex problems considering computer equipment capacity, capabilities, limitations, cost-effectiveness and desired results.
Provides analysis of clinical, business, and user needs, regulatory requirements, documentation requirements, and translation of those requirements into proper system requirement specifications suitable for the technical staff.
Leads information technology deployment and optimization efforts based on the organization's clinical, infrastructure and business performance improvement objectives.
Provides clinical, technical and/or business subject matter expertise to translate data into information and actionable knowledge in the daily practice.
The Epic Willow Ambulatory Analyst must be certified in Willow Ambulatory.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category
Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
403(b) retirement plan with generous company match and “catch up” provision
Paid Time Off (PTO) & company paid holidays
Tuition reimbursement
Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
Employer paid Short & Long Term Disability benefits for eligible employees
Voluntary Benefits
Discounts on auto & home insurance and Verizon plans
Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values