Epic Training Manager

Computer Task Group, Inc•San Mateo, CA

14h•$80 - $100

About The Position

CTG is seeking to fill an Epic Training Manager position for our client. Location: San Mateo, CA Duration: 12 months Duties: Lead the training strategy and execution for Phase 2 Epic implementation, including upgrades, new modules, and optimization initiatives Conduct training needs assessments to identify gaps related to new workflows and system changes Oversee the development and maintenance of training materials, including eLearning modules, instructor-led training, job aids, and simulation environments Manage and mentor a team of credentialed trainers and instructional designers Coordinate training schedules, logistics, and resource allocation across multiple departments and user groups Partner with clinical and operational leaders to ensure training aligns with real-world workflows and regulatory requirements Ensure training environments (e.g., playground, practice environments) are properly built, maintained, and reflect Phase 2 changes Monitor training effectiveness through evaluations, competency assessments, and user feedback; adjust strategies accordingly Support go-live readiness activities, including end-user support planning, super user engagement, and command center coordination Collaborate with change management and communications teams to reinforce adoption and engagement strategies Maintain compliance with Epic training standards and organizational policies

Requirements

Strong understanding of adult learning principles and instructional design methodologies
Demonstrated ability to manage complex training programs across multiple workstreams
Excellent communication, stakeholder engagement, and leadership skills
Ability to collaborate effectively with clinical, operational, and IT stakeholders
Strong organizational, planning, and problem-solving skills
5+ years of experience leading Epic training programs, with at least 2 years in a leadership or management role
Experience supporting Epic implementations, specifically expansion or Phase 2 efforts
Experience managing training teams, schedules, and enterprise-wide training initiatives
Proven track record of driving user adoption and training effectiveness in healthcare IT environments
Bachelor’s degree in Healthcare, Education, Information Systems, or related field (Master’s preferred)
Associate’s Degree/College Diploma considered with relevant experience
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

Epic credential(s) or certification(s) preferred

Responsibilities

Lead the training strategy and execution for Phase 2 Epic implementation, including upgrades, new modules, and optimization initiatives
Conduct training needs assessments to identify gaps related to new workflows and system changes
Oversee the development and maintenance of training materials, including eLearning modules, instructor-led training, job aids, and simulation environments
Manage and mentor a team of credentialed trainers and instructional designers
Coordinate training schedules, logistics, and resource allocation across multiple departments and user groups
Partner with clinical and operational leaders to ensure training aligns with real-world workflows and regulatory requirements
Ensure training environments (e.g., playground, practice environments) are properly built, maintained, and reflect Phase 2 changes
Monitor training effectiveness through evaluations, competency assessments, and user feedback; adjust strategies accordingly
Support go-live readiness activities, including end-user support planning, super user engagement, and command center coordination
Collaborate with change management and communications teams to reinforce adoption and engagement strategies
Maintain compliance with Epic training standards and organizational policies