Epic Training and Onboarding Support
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About The Position
Provides customer support for the applications within the Clinical Application team to the end users of the OhioHealth community. Is the primary resource working the support queue, takes calls from the CSC, resolves problems, and triages problems to other areas within or outside of IS for resolution. Supports the application maintenance (deployment, operations and optimization) of the same clinical application set within the Clinical Applications team using available Operation Desk tools (Service Now modules including incident management, change management, Knowledge Base and all other applicable modules) and acts as a liaison to the vendors of those applications. Works in a team setting, sharing information, and assisting others with calls and problems.
