Epic Trainer

UnitedHealth Group • Tucson, AZ

4d • $29 - $52

About The Position

This position is Field Based and requires regular travel to various locations as part of your daily responsibilities.
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Epic Trainer is responsible for the preparation, facilitation, and follow up of Epic training activities for the Optum Health Networks team. The Epic Trainer will work directly with the OHN Leadership and within their assigned market.
Ideal candidates are independent contributors with experience in training Epic applications in the provider practice setting. In this role you will need high emotional intelligence to maintain composure and navigate divergent goals and challenging situations. You need solid interpersonal communication skills to build positive relationships, use tact in sensitive situations; listen well to various points of view; and relate well to others at all levels.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm MST. It may be necessary, given the business need, to work occasional overtime.
We offer weeks of on-the-job training. The hours of the training will be aligned with your schedule.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

• High School Diploma / GED OR equivalent years of work experience
• Valid Driver’s License
• Must have reliable transportation
• Must be 18 years of age OR older
• 3+ years of Epic training experience in a provider practice setting and/or equivalent EHR/provider practice related training experience
• Successfully pass Epic Credentialing panel for assigned applications within 60 days of start
• Experience with Computers and Windows based programs
• Proficiency in Microsoft Office Suite and particularly in Teams meetings
• Presentation skills
• Capability to perform effectively in a fast-paced, collaborative, high-performing environment with limited oversight, exhibiting exceptional self-motivation, versatility, and flexibility
• Quick learner, willing to tackle new opportunities and challenges with the capacity to synthesize and articulate complex subject matter so it can be easily understood
• Reside within the state of Arizona
• Ability to work a flexible work schedule and travel both locally and non-locally to off-site training locations within Phoenix and Tucson
• Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift during our normal business hours of 8am - 5pm MST. It may be necessary, given the business need, to work occasional overtime

Nice To Haves

• Familiarity with Learning Management Systems
• Background in Instructional Design
• Self-starter with ability to take direction and come up with approaches and solutions
• Excellent multi-tasking skills
• Takes ownership of training processes with a focus on creating an enriched training experience
• Solid interpersonal communication skills, builds positive relationships, uses tact in sensitive situations; listens well to various points of view; relates well to others at all levels
• Effective written and oral communication skills necessary to foster team collaboration, and supportive learner environment
• Engaging Facilitator - facilitates presentations/training, workshops, or meetings in a structured manner; can manage group dynamics

Responsibilities

• Train Epic applications for new hires, learners participating in Epic Thrive session, during bi-annual Epic upgrades
• Train In-Person and virtual classes
• Participate in coordination of training scheduling process
• Monitor and respond to training service ticket requests
• Support training team in box incoming requests
• Utilize LMS to facilitate training sessions, take attendance, make learner adjustments based on needs, and loading of training content
• Participate in Upgrade and Merger and Acquisition projects
• Travel to training sites as required
• Serve as training resource for clinical and operations staff
• Prepare, manage and maintain training classroom(s)
• Performs additional duties as assigned
• Train other applications as required

Benefits

• In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees