Epic Trainer, Ambulatory

Cape Cod Healthcare • Hyannis, MA

127d

About The Position

The position involves developing role-based training content for EpicCare Ambulatory, Beacon, and HealthyPlanet users in the outpatient setting. The trainer will work independently or with team members, utilizing various software programs, tools, and applications. Responsibilities include reviewing and updating the Learning Management System (LMS) to assign content, verify assignment completion, and upload/update learning content developed. The trainer will collaborate with Application Analysts, Super Users, and project teams on the development of the training program and system configuration. Additionally, the role requires designing, developing, and maintaining instructional materials such as lesson plans, PowerPoints, quick start guides, tips sheets, recorded sessions, and interactive self-guided modules. The trainer will incorporate feedback from others into existing training and training administration procedures, obtain a detailed understanding of workflows and system configuration, and consult with subject matter experts to develop training materials. Other responsibilities include building and testing training environments, providing support and troubleshooting issues, co-facilitating classroom instruction with other Principal Trainers, preparing training lessons, and following up with trainees outside of the classroom to offer additional support. The trainer will also serve as an expert educator to internal staff, train and credential additional classroom trainers as needed, manage projects by prioritizing and adhering to timelines, and perform other duties as assigned.

Requirements

• Bachelor’s degree in business, information technology, healthcare or other related field or equivalent experience.
• Must have at least one Epic certification with the ability to complete the following certifications within one year of taking the position: EpicCare Ambulatory Curriculum, including Healthy Planet Fundamentals, Beacon Curriculum, Training Environment Build.
• Minimum of five (5) years of related experience, including experience with healthcare information systems.
• Skill and a minimum of one (1) year experience in adult education.
• Demonstrates flexibility with respect to required changes in training content and delivery methods.
• Ability to work without close supervision, taking ownership of work activities and ensuring training sessions and supporting materials meet Epic standards.
• Ability to see things in an open-minded way and examine an idea or concept from as many angles as possible.
• Ability and willingness to take ownership of work activities and ensure that they are completed accurately, efficiently, and in a timely manner.
• Ability to learn new content and leverage knowledge to develop strong training programs.
• Cooperative and approachable, taking time to listen to and address others’ questions or concerns.
• Ability to develop and deliver formal presentations, including presenting information in a clear and interesting manner.
• Ability to read text, identify major points, make inferences, and draw conclusions that accurately reflect the material.
• Ability to communicate information clearly and concisely to trainers and trainees when speaking and in writing.
• Willingness to put forth extra effort when required, including demonstrating persistence in the face of obstacles and adversity.

Responsibilities

• Develops role-based training content for EpicCare Ambulatory, Beacon, and HealthyPlanet users in the outpatient setting.
• Reviews and updates the Learning Management System (LMS) to assign content, verify assignment completion, and upload/update learning content developed.
• Collaborates with Application Analysts, Super Users, and project teams on the development of training program and system configuration.
• Designs, develops, and maintains instructional materials, including lesson plans, PowerPoints, quick start guides, tips sheets, recorded sessions, and interactive self-guided modules.
• Incorporates feedback from others into existing training and training administration procedures.
• Obtains detailed understanding of workflows and system configuration, learns new content, and consults with subject matter experts to develop training materials.
• Responsible for building and testing of training environments; provides support and troubleshoots issues.
• Collaborates regularly with other Principal Trainers by co-facilitating classroom instruction.
• Prepares training lessons, printing materials, and sets up the training room and environment prior to training sessions.
• Presents information verbally and in writing in a clear and easy-to-understand manner.
• Follows up with trainees outside of the classroom to offer additional support.
• Serves as an expert educator to internal staff.
• Trains and credentials additional classroom trainers as needed.
• Trains staff and end users by teaching technical topics as needed.
• Manages projects by prioritizing and creating and adhering to timelines.
• Performs and completes other duties as assigned.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees