EPIC Technical Supervisor

San Ysidro Health•San Diego, CA

About The Position

The Epic Technical Supervisor is responsible for overseeing the design, build, implementation, and optimization of Epic Ambulatory applications. This role provides technical leadership to a team of analysts and builders, ensuring system integrity, compliance, and alignment with organizational goals. The supervisor collaborates with clinical, operational, and IT stakeholders to deliver high-quality solutions that enhance patient care and operational efficiency.

Requirements

Minimum 3–5 years of healthcare IT experience, including Epic Ambulatory build and support
At least 2 years of supervisory or team lead experience
Bachelor’s degree in Computer Science, Information Systems, Healthcare Administration, or related field (or equivalent experience)
EpicCare Ambulatory certification required
Strong technical and functional knowledge of Epic Ambulatory
Excellent communication, leadership, and problem-solving skills
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Epic certification in related modules (Cadence, Prelude, Resolute, Healthy Planet)
Experience with HL7 interfaces and integration
Project management experience
Computers, Software systems
Prolonged, extensive, and considerable sitting
Manual dexterity and mobility
Ability to handle multiple job task functions simultaneously
Ability to work harmoniously with others as a team member
May be required to work evenings and/or weekends
Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

Responsibilities

Supervise and mentor Epic Ambulatory analysts and technical staff
Delegate tasks, provide feedback, and conduct performance evaluations
Ensure adherence to departmental policies, quality standards, and regulatory requirements
Oversee configuration, build, and maintenance of Epic Ambulatory workflows, templates, and integrated applications
Lead optimization efforts to improve usability, documentation efficiency, and clinical workflows
Monitor new release features and determine upgrade strategies
Build and configure Epic Ambulatory workflows to support clinical operations
Design and maintain SmartForms, SmartLinks, and SmartTexts for documentation efficiency
Design and maintain SmartGroups, SmartSets and Order Sets for order entry efficiency
Manage interface builds and ensures seamless integration with ancillary systems
Create and optimize custom reports and dashboards for operational and clinical needs
Maintain system integrity through regular audits and performance checks
Implement and test new Epic features and upgrades in collaboration with stakeholders.
Manage application-related projects through the full lifecycle, including planning, testing, and implementation
Ensure compliance with change management protocols and governance processes
Coordinate vendor resources for upgrades and enhancements
Serve as liaison between end users, IT teams, and Epic representatives
Communicate effectively with clinicians, administrators, and technical teams to gather requirements and provide updates
Maintain build documentation and knowledge transfer materials
Provide training and mentorship to team members and end users on system functionality
Maintain regression testing documentation with the team to utilize during software updates and complex build changes to ensure new build is implemented without impact to existing build and workflows
Performs other duties as assigned