Epic Specialist - myChart

MemorialCare•Fountain Valley, CA

2d•Hybrid

About The Position

Members of the MemorialCare Epic Population Health job family, work side by side with our end users to install the Epic software, help lead and manage workflow/software changes, and ultimately transform the way that MemorialCare provides healthcare. MemorialCare's Epic Team develops creative strategies to achieve common end goals while collaborating with our end users. The Epic Specialist – myChart will drive collaboration across MemorialCare to ensure that Epic and its integrations are designed for interoperability, per defined policies, as well as industry best practices. With their recognized knowledge of myChart, they will positively influence change for end users that maximizes the value of the system. The Epic Specialist – myChart is responsible for developing and implementing an enterprise data strategy that aligns information assets with business and technology strategy. It is essential for this individual to be highly collaborative as they need to influence senior business leaders, functional leadership, as well as project and application managers.

Requirements

Minimum of 5 years’ Epic application experience
Established knowledge in Epic myChart and other relevant modules is required; certification required prior to or within first year in new role.
Experienced configuring myChart web server required
Progressive project management experience and demonstrated effective communication working independently as well as in a team situation meeting aggressive deadlines and established goals
Has held a previous role formally or informally leading projects or teams
Experienced leading projects requiring an end-to-end myChart workflow perspective, a high-level overall understanding of the application, and considerable knowledge of Epic myChart end user processes, effectively dedicating time across more than one project, and meeting established deadlines
Demonstrated use of relevant “out of the box thinking” in conjunction with organization wide standardization
Experience working in a fast-paced environment with minimal supervision and managing multiple priorities
Demonstrated ability to effectively utilize system tools to meet functionality needs of users including proficiency with information systems technology such as Microsoft Office Products required
Experienced in leading projects, providing expert consultative guidance and direction on change initiatives, Proven ability in workflow and data analysis and design techniques, including needs assessment, specification development, quantitative methods, planning and gap analysis
Past success leading meetings between business stakeholders, technical resources, and third parties for business requirements and technical solutions
Experienced working with a diverse, multi-disciplinary team, and interacting with all levels of the organization
Bachelor's degree or an equivalent combination of education and relevant experience required
Cross certification or proficiency in relevant Epic modules required

Nice To Haves

Knowledge of other relevant Epic modules is preferred.

Responsibilities

Apply in-depth knowledge of application(s) to ensure effective and optimal use of Epic providing recommendations on how the system can remain efficient and economical.
Stay aware of current and emerging data technologies and trends, and Epic changing functionality to provide advice to MemorialCare based on these modifications.
Lead internal projects providing regular reports of status and escalating as necessary
Maximize the maintainability of Epic, keeping customization at a minimum
Provide high-level customer service; accountable for end-user satisfaction and the success of assigned projects
Act as user liaison between professional departments and Information Systems
Maintain and expand patient engagement activity through MemorialCare web based and mobile patient portal
Be at work and be on time
Follow company policies, procedures and directives
Interact in a positive and constructive manner
Prioritize and multitask