Epic Security & Providers - Analyst

ChristianaCare • Wilmington, DE

371d

About The Position

The Analyst position at ChristianaCare focuses on managing and securing the electronic health record (EHR) system, specifically during the transition from Cerner to Epic. This hybrid role requires collaboration with various teams to ensure proper application security, user access management, and compliance with healthcare regulations. The analyst will be responsible for establishing security protocols, coordinating updates, and providing support to end users, ensuring high-quality patient care through effective EHR management.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Healthcare Administration, or a related field is preferred.
• 2 - 3 years of experience working with Epic systems or similar EHR platforms preferably in security analysis or a related field.
• High School diploma with 5 years of related experience may be considered in lieu of bachelor's degree.
• Epic Security Coordinator Certification preferred.
• Relevant certifications in healthcare security management are highly desirable.

Nice To Haves

• Epic certification preferred; if not certified, must become Epic certified within 3 weeks of completing the mandatory Epic training sessions.
• Experience in healthcare security management.

Responsibilities

• Provisions application security levels and roles.
• Establishes ownership of each particular security class.
• Coordinates security template and role updates and establishes a security change control process.
• Coordinates security-related activity across physical, infrastructure, and application teams.
• Works with application and compliance teams to design system-level access.
• Creates user records and maps them to templates built by application coordinators/analysts.
• Creates appropriate shared security classifications which do not have specific application ownership.
• Creates and maintains procedures to activate, deactivate, and update user records.
• Understands the Epic software security structures, including user profiles, roles, and security classes.
• Serves as the main point of contact for technical issues and general questions related to assigned applications.
• Works in collaboration with Epic to implement new projects such as a new module.
• Manages upgrades of assigned applications with Epic by setting timelines, maintaining continuous communication, and addressing issues.
• Analyzes and communicates the impact of issues.
• Triages requests and determines the priority of issues.
• Resolves end-user application issues using Epic documentation and ensuring business needs are met.
• Escalates end-user problems to the appropriate level when necessary.
• Validates solutions are complete and appropriately implemented.
• Builds relationships with end users and provides consistent support through day-to-day communication.
• Communicates problem status and solutions to end users.

Benefits

• Medical, Dental, Vision, Life Insurance
• 403(b) retirement plan with company contributions
• Generous paid time off with annual roll-over and opportunities to cash out
• 12-week paid parental leave
• Tuition assistance
• Annual membership to care.com
• Access to backup care services for dependents through Care@Work
• Retirement planning services
• Financial coaching
• Fitness and wellness reimbursement
• Discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees