Epic Rev Cycle Implementation Project Manager

Impact Advisors-posted about 1 month ago
$125,768 - $201,000/Yr
Full-time • Mid Level
Chicago, IL
501-1,000 employees
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We are seeking a seasoned Workday Human Capital Management (HCM) consultant to support our Application Management Services (AMS) clients who are live on Workday. In this client-facing role, you will lead ongoing support, system optimization, and continuous improvement efforts for multiple clients. You will act as a trusted advisor, helping clients maintain operational excellence, stay compliant, and realize long-term value from their Workday investment.

  • Lead Workday post-production support services for HCM, Comp, Benefits, Talent, Learning and Recruiting modules across a portfolio of clients.
  • Serve as the primary point of contact and strategic advisor for client stakeholders, addressing escalations, resolving complex issues, and guiding clients through system updates and enhancements.
  • Develop strong client relationships, understanding each organization's policies, business cycles, and compliance requirements to provide tailored recommendations and support.
  • Manage day-to-day support activities: triage tickets, troubleshoot issues, and oversee timely resolution in alignment with SLAs.
  • Own Workday release management: analyze feature updates, assess client impact, and coordinate testing and deployment with client teams.
  • Identify opportunities to improve client processes and system configuration for efficiency, accuracy, and compliance.
  • Mentor and lead junior consultants and support analysts, ensuring consistent delivery of high-quality client service and knowledge transfer.
  • Coordinate with Workday and third-party vendors on behalf of clients for issue resolution and system enhancements.
  • 5+ years of Workday experience, with deep functional expertise in Core HCM and at least two other modules.
  • Experience in a managed services model.
  • Demonstrated experience in a client-facing or consulting role, providing ongoing Workday support and advisory services.
  • Experience leading Workday release assessments and regression testing in a multi-client environment.
  • Ability to manage multiple clients simultaneously, balancing support demands and strategic initiatives.
  • Excellent communication, presentation, and relationship management skills.
  • Workday certification preferred.
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