Epic Resolute Professional Billing Analyst - FT - Days (74868)

Hamilton Health Care System•Dalton, GA

2d•Onsite

About The Position

The EPIC Resolute Professional Billing Analyst is the primary support contact and expert for the Epic Resolute application. This position is responsible for leading, coordinating, and supporting the implementation and eventual support of the Epic hospital billing module installation. Works under the direction of the Team Lead or senior-level analysts to configure, build and install the application. The Epic Resolute Billing Analyst coordinates all issues that arise during the application build phase. Key operational activities include primary responsibility for analyzing work flows and understanding policies, procedures and constraints of the clinical or business operations supported by the application. In depth and precise investigation and documentation of operational specifications and application functionality is required. Key technical activities include the analysis of new releases to determine how workflow should be modified, building and populating databases and tables during initial system configuration, conducting system testing and conversion data validation. Develops and documents internal procedures and establishes change control processes for the application. Develops user training aids and trains end users in workflow and use of the application. The Epic Billing Analyst functions as a contact to troubleshoot problems and questions from end-users during training, go-live and stabilization periods.

Requirements

Education: Bachelor’s degree in an Information Systems / Clinical Informatics related field or 4 years of related IT experience in a healthcare environment.
Licensure: Epic Certification is required (May hire into position without certification, but must attain certification within first 45 days of HHCS sponsored Epic training to continue employment).
Experience: Two (2+) years within a progressive information technology organization.
One (1+) year of Hospital/Health Care organizational billing experience.
Skills Complete Epic Resolute Hospital Billing system knowledge. Requires in depth knowledge and experience. Has developed deep conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
Understands workflows and makes thoughtful recommendations on the fly.
Creates unique solutions based on experiences and knowledge of other's build/configure and workflows.
Incorporates future software direction into recommendations.
Demonstrated ability to collaborate effectively with others, gain trust and build/configure strong relationships.
Flexibility and adaptability with respect to changing end user business needs.
Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence bring effective solutions to complex customer problems.
The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures.
The willingness to put forth extra effort when required, including demonstrating persistence in the face of obstacles and adversity.
A highly motivated, detail and service oriented individual that enjoys working with others in a team, that can accurately set priorities, work effectively with minimal direction in a job environment involving creative leadership, possessing written and verbal communication skills, problem solving, organizational and technical skills which include PC familiarization;
A technical and functional understanding of hospital, clinic, and related information systems that will allow credibility in the eyes of Hamilton Health Care Systems (HHCS) management, end users, other Informatics Team members, consultants and vendors;
Computer skill set and/or enhanced specialty area workflow knowledge that encompasses intrinsic troubleshooting knowledge and operation optimization strategies;
Familiar with a variety of the field's code sets, concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected while enforcing established standards. Additionally, the Epic Analyst may provide consultation on complex projects, and IS considered to be a top level contributor/specialist that can make it happen.
A working knowledge of processes performed by the specific areas in health information served, Administrative, operational and technical skills necessary to properly identify, justify and fulfill departmental automation requirements;
Ability to work with and utilize to the best advantage the HHCS representatives of various vendors and consultants;
A mature individual with a strong sense of customer service, organization, optimization, and continuous improvement

Responsibilities

Lead, coordinate, and support the implementation and support of the Epic hospital billing module installation.
Configure, build and install the application.
Coordinate all issues that arise during the application build phase.
Analyze work flows and understanding policies, procedures and constraints of the clinical or business operations supported by the application.
In depth and precise investigation and documentation of operational specifications and application functionality.
Analyze of new releases to determine how workflow should be modified
Building and populating databases and tables during initial system configuration
Conducting system testing and conversion data validation.
Develops and documents internal procedures and establishes change control processes for the application.
Develops user training aids and trains end users in workflow and use of the application.
Functions as a contact to troubleshoot problems and questions from end-users during training, go-live and stabilization periods.