Epic Resolute PB Application Support Analyst

Shyft6•Maitland, FL

48d•Remote

About The Position

We are seeking an experienced Epic Resolute Professional Billing (PB) Application Analyst to support a large health system during a critical Epic go-live. This is a 3-month remote contract focused primarily on break/fix support, ticket resolution, and stabilization of professional billing and revenue cycle workflows. The consultant will be working in a high-volume ticketing environment, partnering closely with revenue cycle stakeholders, and must be comfortable participating in an on-call rotation during the go-live window to ensure timely support for billing operations.

Requirements

Epic Resolute Professional Billing (PB) certification/accreditation, or demonstrable equivalent hands-on experience in PB support for Epic.
2+ years of experience as an Epic Application Analyst focused on professional billing and ambulatory revenue cycle.
At least one recent Epic go-live or major upgrade supporting professional billing.
Strong understanding of end-to-end PB workflows, including:
Front-end registration/scheduling impacts on billing
Charge capture and coding
Claim generation, scrubbing, submission, and remittance
Denials management and AR follow-up
Proven experience providing break/fix support in a hospital, health system, or large medical group environment.
Experience working in a ticketing/ITSM tool (ServiceNow, Remedy, Cherwell, or similar).
Strong analytical and problem-solving skills with attention to revenue and compliance impacts.
Excellent communication skills, both written and verbal, with the ability to collaborate effectively in a remote environment (Teams/Zoom/Chat).
Willingness and ability to work a flexible schedule and participate in an on-call rotation during the go-live and stabilization period.

Nice To Haves

Experience supporting multi-specialty or multi-entity physician groups on Epic PB.
Familiarity with payer rules, claim edits, and denial trends, and how they translate into PB build and workqueue configuration.
Exposure to integrated reporting/analytics for revenue cycle KPIs (e.g., DNFB/DNFB equivalents, days in AR, denial rates, clean claim rate).
Experience participating in testing cycles (unit, integrated, regression, UAT) for revenue cycle changes.
Prior experience creating tip sheets, job aids, and training materials for billing and revenue cycle teams.

Responsibilities

Provide day-to-day break/fix support for Epic Resolute Professional Billing (PB) during and after go-live.
Triage, investigate, and resolve incident and service request tickets related to:
Charge capture and charge review
Claim generation and submission
Claim edit and claim edit workqueues (CE Ws)
Denial/AR workqueues, follow-up workflows, and self-pay workflows
Copay, adjustments, write-offs, and payment posting issues
Work in the organization’s ITSM/ticketing system to manage, prioritize, and document all incidents, service requests, and changes.
Collaborate with revenue cycle leadership, billing teams, coders, practice managers, and front-end registration/scheduling staff to understand issues and validate solutions.
Perform root cause analysis to identify recurring issues and implement sustainable fixes that protect revenue integrity.
Maintain and optimize PB build, including:
Charge router and charge capture configurations
Billing rules, fee schedules, and reimbursement logic
Workqueue configuration and routing (charge review, claim edit, AR follow-up, credit WQs, self-pay WQs)
Claim formats, filing order, payor configurations, and electronic submission settings
Coordinate with other Epic teams (e.g., Cadence, Prelude, Grand Central, ClinDoc, Ambulatory, HIM/Coding, Resolute HB) to support end-to-end revenue cycle workflows.
Participate in on-call rotations (evenings, nights, weekends as required) during the go-live period and early stabilization.
Ensure all changes follow established change control and governance processes, including proper testing and approvals before promotion.
Develop and maintain knowledge articles, known issue logs, and quick-reference guides for common PB issues and resolutions.