The EPIC Hospital Billing Analyst works with leadership to establish priorities for the Epic billing module, assisting systems analysts in implementing Epic Resolute updates and establishing Epic Resolute best practices and procedures. Reviews release notes from Epic for optimization opportunities to improve hospital and professional billing functionality and processes. Serves as the 'go-to' analyst for review and resolution of complex build issues within the application team along with being the point person in completing workflow analysis with our operational partners. This position is responsible for ensuring accurate and timely technology support and problem resolution to internal and external customers. Resolves complex and everyday service requests relating to software problems and malfunctions; interacting and consulting with users to manage user satisfaction; providing guidance, assistance, and follow-up on user inquiries.