Epic Resolute HB Application Support Analyst

Shyft6•Maitland, FL

48d•Remote

About The Position

We are seeking an experienced Epic Resolute Hospital Billing (HB) Application Analyst to support a large health system during a major Epic go-live. This is a 3-month remote contract focused primarily on break/fix ticket resolution, revenue cycle stabilization, and operational support across hospital billing workflows. The consultant will work in a fast-paced, high-volume environment supporting revenue cycle staff and clinical operations, and must be comfortable participating in an on-call rotation during the go-live period to ensure timely response to issues impacting billing operations and revenue flow.

Requirements

Epic Resolute Hospital Billing (HB) certification/accreditation or proven hands-on configuration/support experience in HB.
2+ years of experience supporting hospital billing or inpatient revenue cycle operations in Epic.
At least one recent Epic go-live or major upgrade providing HB support.
Strong understanding of hospital revenue cycle workflows, including:
Front-end to back-end billing impacts (registration → charge capture → coding → billing)
Claim submission and remittance workflows
Denials, AR follow-up, and reimbursement methodologies
Experience working with ticketing/ITSM platforms (ServiceNow, Remedy, Cherwell, etc.) in high-volume support environments.
Strong analytical and problem-solving skills with attention to accuracy and financial impact.
Excellent written and verbal communication skills, with the ability to collaborate effectively in a remote environment (Teams/Zoom/Chat).
Ability and willingness to support flexible hours and on-call rotation during go-live and stabilization.

Nice To Haves

Experience supporting multi-hospital systems with complex payer mixes.
Familiarity with revenue integrity, charge auditing, compliance, and reimbursement strategy.
Experience with HB reporting and analytics (e.g., HB dashboards, KPI monitoring, productivity reporting).
Prior experience developing training materials, quick reference guides, or job aids for revenue cycle staff.

Responsibilities

Provide day-to-day break/fix support for Epic Resolute Hospital Billing (HB) during and after go-live.
Triage, analyze, and resolve incident and service request tickets related to:
Charge capture, charge router, and charge review workqueues
Coding and documentation-related billing holds
Account edits, claim edits, and claim edit workqueues (CE WQs)
Claim generation, submission, and remittance posting
AR follow-up workflows, denials, and self-pay processes
Credit balances, adjustments, write-offs, transfers, and refunds
Work within the organization’s ITSM/ticketing system to prioritize and document all work.
Collaborate with billing teams, HIM/coding, compliance, reimbursement, revenue integrity, patient access, and clinical teams to validate solutions and support workflow stability.
Conduct root cause analysis to identify and resolve recurring issues that impact revenue integrity.
Maintain and optimize HB build, including:
Billing rules, fee schedules, payer-specific configuration
Workqueue routing and resolution pathways
Account, claim, and statement formatting
DRG and APC workflows in coordination with HIM/Coding and Finance
Coordinate across integrated application teams (e.g., ClinDoc, Orders, Pharmacy, Grand Central, Cadence/Prelude, Beaker) to support end-to-end revenue cycle workflows.
Participate in on-call rotation (evenings, nights, weekends as needed) during go-live and early stabilization.
Ensure all changes follow the organization’s change management and governance procedures.
Create and update knowledge base documents, known-issues trackers, and quick reference guides to support front-line staff and Tier 1 support.