Epic Research Application Analyst II- Research Analytics

Carilion Clinic

1d•Remote

About The Position

Epic Application Analyst II Responsible for performing Epic Research application system analysis and design to include requirements, specifications, configuration, documentation, testing, and implementation of systems. Will also be involved in providing Epic application support, troubleshooting, training and reporting activities. May also be involved in providing non-Epic application support and troubleshooting for integrated third-party applications. Serves as a liaison between TSG groups, clients and vendors. Remote Work position. Candidates residing in the following states can be considered for remote work: Alabama, Florida, Georgia, Arkansas, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, West Virginia, and Virginia. Conducts beginner to immediate analysis of Epic application design including but not limited to planning implementations and maximizing application benefits. Assists with resolution of issues, tracks issues and provides updates to peers, leadership and clients with minimal to moderate supervision. With minimal to moderate guidance, manages assigned projects and meets deadlines. Adheres to departmental policies and procedures. Plans and conducts requirements gathering for Epic projects and requests. Coordinates, plans and conducts detailed design sessions through knowledge of client/business needs and application functionality with minimal to moderate supervision. Coordinates, plans, and conducts analysis of client business needs with minimal to moderate supervision. Develops reference materials (status reports, documentation, knowledge transfer, etc.) for supported applications (Epic and non-Epic) and related technologies. Develop in-depth application knowledge and experience in specific Epic module(s) and how it integrates with the various Epic modules at Carilion. Serve as advocate for department initiatives and processes. Facilitates a positive and collaborative work environment. Adheres to the application change management process to include timely reporting of all pertinent change information, effective discussion of the changes, internal and external communications, contingency planning, support of the change event and post-change reporting, as appropriate.

Requirements

High school diploma or equivalent required.
Associates/Bachelors degree in computer science, information systems, healthcare, business or equivalent experience required.
Minimum of five years of related experience.
Valid Virginia drivers' license required.
Vendor and/or industry certifications/proficiencies as determined by management.
Certification/Proficiency in applicable Epic module.
Must be a self-initiated team player that can work under minimal supervision, with strong organizational, problem-solving and analytical skills.
Must be able to work both independently and in a team setting.
Must facilitate a positive and collaborative work environment.
Must be flexible and capable of prioritizing multiple projects and meeting deadlines.
Effective communication skills (oral, written and presentation).
Ability to collaborate with others, including clients and vendors.
Primary business hours Monday-Friday including some weekends, holidays.
Will require after-hours on-call coverage.
Occasional travel required.

Nice To Haves

Additional Certifications/Proficiencies a plus.

Responsibilities

Performing Epic Research application system analysis and design to include requirements, specifications, configuration, documentation, testing, and implementation of systems.
Providing Epic application support, troubleshooting, training and reporting activities.
Providing non-Epic application support and troubleshooting for integrated third-party applications.
Serving as a liaison between TSG groups, clients and vendors.
Conducting beginner to immediate analysis of Epic application design including but not limited to planning implementations and maximizing application benefits.
Assisting with resolution of issues, tracks issues and provides updates to peers, leadership and clients with minimal to moderate supervision.
Managing assigned projects and meets deadlines.
Adhering to departmental policies and procedures.
Planning and conducting requirements gathering for Epic projects and requests.
Coordinating, planning and conducting detailed design sessions through knowledge of client/business needs and application functionality with minimal to moderate supervision.
Coordinating, planning, and conducting analysis of client business needs with minimal to moderate supervision.
Developing reference materials (status reports, documentation, knowledge transfer, etc.) for supported applications (Epic and non-Epic) and related technologies.
Developing in-depth application knowledge and experience in specific Epic module(s) and how it integrates with the various Epic modules at Carilion.
Serving as advocate for department initiatives and processes.
Facilitating a positive and collaborative work environment.
Adhering to the application change management process to include timely reporting of all pertinent change information, effective discussion of the changes, internal and external communications, contingency planning, support of the change event and post-change reporting, as appropriate.