Epic Program Manager

Central Health•Austin, TX

3d•Hybrid

About The Position

Under the direction of the Epic Education & PMO Director, the Epic Program Manager is responsible for the day-todayadministration of the Epic Project Management Office (PMO)and some day-to-day administration of the overallEpic program.Within the Epic PMO, the Epic Program Manager will manage the Epic project request intake process, ensuringproposals are documented, reviewed, and prioritized accurately and timely. This role is responsible for coordinatingwith the project champions for any needed clarifications, managing the preparation of business cases, coordinatingwith Epic on any system demonstrations that are needed, reviewing/completing pre-work checklists and obtainingprice quotes. These efforts will support the Epic Education & PMO Director’s role in obtaining approvals on projectproposals from the Epic Governance Committee.The Epic Program Manager supervises the Epic Project Managers and manages the assignment of new projectsbased on their availability, skills and interests. They will coordinate between the Epic Application Analyst & Trainingteams, project champions and project managers to align resources while following the Epic project roadmap. Theywill monitor the Epic Project Portfolio to ensure successful implementation of all projects. They will also coordinatewith other PMO leaders throughout the Central Health system to improve awareness of projects and improvecollaboration. This role will also provide support to non-Epic project managers who may need assistance or insightinto Epic team processes. The Epic Program Manager may also be assigned as a project manager if required due toresource constraints. They will also identify and/or be assigned to internal process improvement projects andprovide project management support to anyone within the Epic team as needed. This may include, but is notlimited to, the management of Epic Third-Party Vendor updates/communication, Epic request form optimizationefforts and SharePoint site management.Related to ongoing programmatic functions, this role will also participate in SharePoint site management,management of Epic Workgroups as needed while collaborating with system-wide stakeholders to jointly coordinateand support elements of the Epic Governance Structure. They will also coordinate and send Epic Newsletter andproject related communications.

Requirements

Bachelor's Degree (higher degree accepted)
5 years experience in a healthcare organization.
4 years project management experience
2 years experience with Epic as an end user, analyst, trainer or project manager.

Nice To Haves

Master's Degree (higher degree accepted) computer science, information systems, business/administration or a healthcare related field
Project Management Professional (PMP) Certification

Responsibilities

Provides supervisory functions for project managers including management of time off, job orientation, assignmentof projects/duties, providing regular feedback and support and providing formal reviews.
Creates project plans and other project-related documents as needed to support Epic implementations.
Collaborates closely with the Epic Analyst Supervisor/Manager and Epic Training Supervisor/Manager to ensureprojects have appropriate resources allocated
Works directly with Epic Application Analysts and Epic Training Specialists as needed to ensure that project work iscompleted, documented and communicated.
Functions as Epic team liaison to the non-Epic PMOs to ensure that Epic team considerations are built into PMO-ledproject plans and help validate the status of the Epic's team's work and Go-live support plans.
Applies project planning and project management methodologies.
Supports the Epic Education & PMO Director and the Epic Governance Committee members by ensuring thatproject plans, issue logs, risk analyses and schedules for Epic related projects are maintained.
Assesses project issues and recommends resolutions to project champions, Epic Advisory Council and/or EpicGovernance Committee to meet project objectives.
Works with internal and external business/operational stakeholders and SMEs to ensure there is clearunderstanding of Epic guiding principles and business/operational benefits to Epic-related projects.
In partnership with the Epic Education & PMO Director, operationalizes decisions and direction from the EpicGovernance Committee (EGC) and the Epic Advisory Council (EAC).
Works with operational leaders to develop and maintain Epic Workgroups to monitor their department’s Epicissues, changes and projects.
Facilitates communication between the Epic team, Joint Technology teams, clinical teams and operational teams aspart of project planning and Epic workgroup management.
Coordinates work with third-party contractors/consultants/auditors.
Supports Epic Education & PMO Director in preparing progress and status update reports to Epic GovernanceCommittee members.
Communicates with assigned Epic account representative and stays up to date on items that would have anoperational or technical impact.
Stays up to date with Epic innovations, releases and announcements and apprises organization leaders offorthcoming enhancements/changes.
Performs other duties as assigned.