Epic Printing Systems Analyst I

Cleveland Clinic

1d•Remote

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Details Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Whether or not you serve in a clinical role, every Cleveland Clinic team member is a caregiver. As a Systems Analyst I, your caregiving begins in the office by supporting efficient workflows, system functionality and technical operations. In this role, you will perform Epic printer mapping for outpatient and inpatient modules and provide support for Epic applications through the Core team, handling service requests and incidents submitted through ServiceNow. You will be trained to analyze and resolve configuration issues, troubleshoot system breakages, and support workstation, software, peripheral, network and workflow needs. Additional responsibilities include contributing to solution development, assisting with project tasks and documentation, supporting operational objectives and technology planning, ensuring effective communication across teams, and providing first-level diagnostic Help Desk and after-hours on-call support. A caregiver in this role works remotely Monday through Friday from 8:00 a.m. to 5:00 p.m. with an on-call rotation.

Requirements

Associate’s degree in Information Technology, Computer Science or a related field and one year of implementation, support and management of computer-based information systems experience, preferably in a health care environment, or equivalent experience in end user training or in an operational or financial role utilizing the systems or data generated by the systems supported by this position required OR High School Diploma/GED and three years of experience OR High School diploma/GED, successful completion of ITD apprenticeship program and two years of experience OR Bachelor’s degree
ITIL Foundations Certification upon or within six months of hire

Nice To Haves

Microsoft, CompTIA or equivalent certifications
Experience in a healthcare environment
Previous hands-on Epic experience

Responsibilities

Perform workstation, software, peripheral, network and workflow support.
Provide input to develop solutions.
Assist with project assignments and documentation, operational and business objectives, best technology capabilities, task level resource requirements, task plans, and collaborative communications.
Provide first level diagnostic Help Desk and after-hours support, including on-call responsibilities.
Provide application, technical and preventative maintenance support for multiple end-user systems.
Contribute to departmental projects and solutions implementation.
Demonstrate, through output, a solid understanding of networking and distributed computing environment concepts and principles of client/server configuration.
Support development of information system requirements including process and documentation creation and maintenance.
Maintain user confidence.
Protect operations by keeping information confidential.