Epic Principal Trainer - MST Build Specialist

University of Miami Miller School of Medicine-posted 10 months ago
Full-time • Mid Level
Miami, FL
Hospitals
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The Epic Principal Trainer - MST Build Specialist supports the University's clinical systems required for patient care and maintains a solid understanding of the overall integration of business applications to provide training and support to staff members. The incumbent assumes responsibility for training environment build, e-learning module design and production, training delivery and exercises, curriculum development, manual creation and revision, and promotion of patient safety by reinforcing appropriate system usage in the delivery of robust patient-centered care. The incumbent maintains the scope, schedule, and quality of training as well as maintains current knowledge of UHealth's policies, procedures, and business operations.

  • Participates in pre-production simulations, workflow integration, testing, and validation of system functionality.
  • Provides end-user training on the various clinical systems' applications supported by the IT Training department.
  • Develops training project plans in correlation with IT project planning and guidelines to meet implementation deadlines.
  • Develops lesson plans and curriculum design, training manuals, classroom exercises, competency assessment and testing, and online computer-based learning modules in support of employee roles and job functions that need to use clinical systems to complete their work.
  • Participates in application testing, simulations, and go-live activities, including production.
  • Collaborates with analysts on application changes and new features to develop training strategies.
  • Reviews the interaction with stakeholders, the business community, and end-users to ensure training meets UHealth's business/clinical needs.
  • Reviews the status of projects and issues on an ongoing basis with leadership.
  • Analyzes, designs, builds, tests, and troubleshoot application and technical issues related to training environments (MST).
  • Participates in on-call scheduling as required.
  • Adheres to University and unit-level policies and procedures and safeguards University assets.
  • Provides oversight and leadership to Credentialed Trainers on the training team.
  • Assists Epic Lead Trainer with the MST development across the Epic training team.
  • Leads the training team in communication of training policies, coordination of required training, and managing all aspects of classroom and virtual training.
  • Collaborates with key stakeholders, end-users, and training team members to optimize the training experience.
  • Serves as a primary support contact for training end-users.
  • Leads all phases of training maintenance and execution.
  • Leads the analysis of new training releases and validates the impacts to the workflow.
  • Leads the identification and troubleshooting of issues that arise and guides the team to resolve them.
  • Supports junior staff members in the evaluation and resolution of training issues, identification and implementation of training changes, retrieval of requested data, and day-to-day training operations.
  • Collaborates with analysts on training changes to ensure optimal execution and maintenance of training strategies.
  • Reviews, builds, tests, and assists lead trainer with managing and troubleshooting technical issues related to training environments (MST).
  • Works with stakeholders, business community, and end users to ensure training meets UHealth's business/clinical needs.
  • Maintains regular communication with team members, including participating in 1:1 and weekly team meetings.
  • Reviews the status of training rollouts and issues on an ongoing basis with leadership.
  • Participates in an On-Call schedule on a rotational basis to provide end user support and address urgent issues as needed.
  • Becomes knowledgeable about UHealth's policies, procedures, and business operations.
  • Bachelor's degree in relevant field.
  • EpicCare Ambulatory Certifications preferred.
  • Minimum 3 years of relevant experience, preferable in healthcare or healthcare-related organization.
  • Familiarity with physician practices' workflows, hospital outpatient departments and patient experiences within your organization.
  • Understanding of a wide array of integration points, including scheduling, lab, radiology, billing, and inpatient clinical.
  • Familiarity with case or care management workflows and wellness programs preferred.
  • Familiarity with or background in quality reporting initiatives such as PQRS, ACOs/MSSP, and MU preferred.
  • Familiarity with health plan concepts and workflows preferred.
  • Extensive understanding of the Epic Master Training Environment build preferred.
  • Skill and experience in adult education preferred.
  • Ability to communicate effectively in both oral and written form.
  • Ability to maintain effective interpersonal relationships.
  • Ability to recognize, analyze, and solve a variety of problems.
  • Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
  • Proficiency in computer software (i.e. Microsoft Office).
  • Ability to process and handle confidential information with discretion.
  • Ability to work evenings, nights, and weekends as necessary.
  • Any relevant education, certifications and/or work experience may be considered.
  • Competitive salaries
  • Comprehensive benefits package including medical, dental, tuition remission and more.
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