Epic Principal Trainer - Grand Central

University of Miami Miller School of Medicine • Miami, FL

271d

About The Position

The Epic Principal Trainer - Grand Central, supports the University's clinical systems required for patient care and maintains a solid understanding of the overall integration of business applications to provide training and support to staff members. Epic Principal Trainer - Grand Central, assumes responsibility for training environment build, e-learning module design and production, training delivery and exercises, curriculum development, manual creation and revision, and promotion of patient safety by reinforcing appropriate system usage in the delivery of robust patient-centered care. The incumbent maintains the scope, schedule, and quality of training as well as maintains current knowledge of UHealth's policies, procedures, and business operations.

Requirements

• Bachelor's degree in relevant field.
• Minimum 3 years of relevant experience, preferable in healthcare or healthcare-related organization.
• Epic Cadence-Referrals-Welcome-Grand Central-ADT-Prelude Certifications required.
• Understanding of the operational practices of scheduling and payer authorization, including nuances of provider schedules, scheduling practices for certain types of visits, and how these practices relate to the medical record flow for appointments preferred.
• Knowledge of areas that integrate with Cadence, including check-in, registration, benefits, referrals, PCP assignment, and orders preferred.
• Need to be involved on an ongoing basis with providing support for Welcome hardware and peripherals.
• Knowledge of patient flow and capacity management processes including bed management, environmental services, transport, and transfer center, if applicable preferred.
• Familiarity with areas of integration with clinical staff as they pertain to ADT orders, billing drivers, and patient movement preferred.
• Ability to communicate effectively in both oral and written form.
• Ability to maintain effective interpersonal relationships.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
• Proficiency in computer software (i.e. Microsoft Office).
• Ability to process and handle confidential information with discretion.
• Ability to work evenings, nights, and weekends as necessary.

Responsibilities

• Participates in pre-production simulations, workflow integration, testing, and validation of system functionality.
• Provides end-user training on the various clinical systems' applications supported by the IT Training department.
• Develops training project plans in correlation with IT project planning and guidelines to meet implementation deadlines.
• Develops lesson plans and curriculum design, training manuals, classroom exercises, competency assessment and testing, and online computer-based learning modules in support of employee roles and job functions that need to use clinical systems to complete their work.
• Participates in application testing, simulations, and go-live activities, including production.
• Collaborates with analysts on application changes and new features to develop training strategies.
• Reviews the interaction with stakeholders, the business community, and end-users to ensure training meets UHealth's business/clinical needs.
• Reviews the status of projects and issues on an ongoing basis with leadership.
• Analyzes, designs, builds, tests, and troubleshoot application and technical issues related to training environments (MST).
• Participates in on-call scheduling as required.
• Adheres to University and unit-level policies and procedures and safeguards University assets.
• Providing oversight and leadership to Credentialed Trainers on the training team.
• Leading the training team in communication of training policies, coordination of required training, and managing all aspects of classroom and virtual training.
• Collaborating with key stakeholders, end-users, and training team members to optimize the training experience.
• Supporting junior staff members in day-to-day training operations and resolving training issues.
• Serve as a primary support contact for training end-users.
• Lead all phases of training maintenance and execution.
• Lead the analysis of new training releases and validate the impacts to the workflow.
• Lead the identification and troubleshooting of issues that arise and guide the team to resolve them.
• Support junior staff members in the evaluation and resolution of training issues, identification and implementation of training changes, retrieval of requested data, and day-to-day training operations.
• Collaborate with analysts on training changes to ensure optimal execution and maintenance of training strategies.
• Review, build, test, and assist lead trainer with troubleshooting technical issues related to training environments (MST).
• Work with stakeholders, business community, and end users to ensure training meets UHealth's business/clinical needs.
• Maintain regular communication with team members, including participating in 1:1 and weekly team meetings.
• Review the status of training rollouts and issues on an ongoing basis with leadership.
• Participate in an On-Call schedule on a rotational basis to provide end user support and address urgent issues as needed.
• Need to be involved on an ongoing basis with providing support for Welcome hardware and peripherals.
• Become knowledgeable about UHealth's policies, procedures, and business operations.

Benefits

• medical
• dental
• tuition remission

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Bachelor's degree