Epic Orders & ClinDoc Application Support Analyst

Shyft6•Maitland, FL

1d•Remote

About The Position

We are seeking an experienced Epic Inpatient Procedure Orders Application Analyst to support a large health system during a critical Epic go-live period. This is a 3-month remote contract focused heavily on break/fix ticket support, stabilization of inpatient procedure ordering workflows, and ensuring providers can safely and efficiently place diagnostic and therapeutic orders from day one. The consultant will work in a fast-paced, high-volume ticketing environment and must be comfortable participating in an on-call rotation during the go-live window to support 24/7 inpatient operations.

Requirements

Epic Orders (Inpatient Procedure Orders) certification/accreditation
Epic ClinDoc certification/accreditation.
2+ years of experience as an Epic Inpatient Application Analyst, with a strong focus on orders.
At least one recent Epic go-live or major upgrade supporting inpatient orders workflows.
Strong understanding of inpatient clinical workflows, including:
Interdisciplinary documentation and communication
Proven experience delivering break/fix support in a hospital or large health system setting.
Experience working with ticketing/ITSM tools (e.g., ServiceNow, Remedy, Cherwell).
Excellent analytical and problem-solving skills, with attention to detail and patient-safety impact.
Strong written and verbal communication skills with the ability to support users effectively in a remote environment (Teams/Zoom/Chat).
Ability and willingness to work a flexible schedule and participate in an on-call rotation during go-live and stabilization.

Nice To Haves

Experience supporting large, multi-hospital health systems on Epic Inpatient.
Familiarity with integrated documentation workflows, including HIM/coding, quality measures, regulatory documentation, and nursing-sensitive indicators.
Experience participating in testing cycles (unit, integrated, user acceptance, and regression testing) for clinical documentation changes.
Prior work creating training materials, tip sheets, and quick reference guides for clinical staff.

Responsibilities

Provide day-to-day break/fix application support for Epic Inpatient Procedure Orders during and after go-live.
Triage, analyze, and resolve incidents and service requests related to:
Diagnostic and therapeutic procedure orders
Order sets and preference lists
Pre-procedure workflows and prerequisites
Order transmittal to downstream systems (e.g., Radiant, OpTime, Cupid, Ancillary systems)
Order status, scheduling, and result integration
Work within the organization’s ITSM/ticketing system to manage, prioritize, track, and document tickets in a timely manner.
Collaborate closely with physicians, nurses, advanced practice providers, procedural staff, and ancillary departments to understand issues, reproduce problems, and validate fixes.
Perform root cause analysis and implement durable solutions to reduce repeat issues and improve order reliability.
Maintain and optimize Inpatient Procedure Orders build, including:
Order records and order composer configuration
Order sets and preference lists
Procedure categories, routing rules, and department mappings
Linked diagnoses, questions, and decision support logic
Coordinate with other Epic application teams (e.g., Clin Doc, Inpatient Orders, Pharmacy, Radiant, OpTime/Anesthesia, Cupid, HIM) to ensure end-to-end workflow integrity.
Participate in on-call rotations (evenings, nights, and/or weekends as needed) during the go-live period and early stabilization.
Adhere to established change management and governance processes for all build and configuration changes.
Create and maintain knowledge base articles, known-issue logs, and quick-reference documentation for common issues and standard resolutions.