Epic Orders & Bugsy Analyst I

Halifax Health•Daytona Beach, FL

1d•Onsite

About The Position

Day (United States of America) Epic Orders & Bugsy Analyst I EDUCATION: A bachelor’s degree is preferred. EXPERIENCE: Clinical operations experience Epic end-user or application support experience Experience supporting clinical applications or healthcare environments. Epic certification is preferred. JOB RESPONSIBILITIES: Act as the main support contact for the application's end-users, addressing and resolving any issues that arise. Collaborate with various teams to identify and resolve issues impacting application performance and user experience. Guide workflow design, system build, and testing, and tackle technical challenges associated with Epic software. Manage system changes as per user requests and organizational needs. Function as a liaison between end-users, Epic implementation staff, and business stakeholders to ensure system functionality meets business requirements. Maintain regular communication with Epic representatives and participate in weekly project team meetings. Engage with the business community and end-users to understand operational needs and direct workflow configurations. Lead training initiatives and support end-users with troubleshooting and problem-solving. Consistently review project status and issues with leadership, ensuring project deliverables and timelines are met. Conduct weekly team meetings to discuss project deliverables, shared issues, user concerns, budget, and milestones. WORKING CONDITIONS: Fast-paced office environment. After hours, weekend, and holiday work will occasionally be required as determined by the Manager of Inpatient Clinical Applications to support software/hardware patches, upgrades, downtimes, and potential disasters. Work requires regular speed, accuracy, and adeptness to operate a limited range of equipment. Work requires handling light and simple weight material and equipment. Visual activity requires the ability to tolerate prolonged periods of close computer screens. EQUIPMENT / WORK AIDS / LICENSURE: Epic certification in Orders and Bugsy is preferred and will be required. Candidates will receive comprehensive training at Epic and must complete certification and tests to gain in-depth knowledge of the software. Some Epic application analyst roles may require a RN, Pharm. D., Licensed Medical Technologist, or other clinical certification depending on the areas supported. We're glad you're here. As a cornerstone of our community, we need strong, compassionate and talented medical professionals just like you. Our team works together to ensure that families receive the highest-quality care in a pleasant setting where they feel valued. If you're interested in exploring career opportunities within Halifax Health and unsure of where to start, upload your resume here. Our Recruiters will review and contact you if there is an opportunity that seems like a good match. Recognized as one of the 50 Top Cardiovascular Hospitals™ in the United States by IBM Watson Health™, Halifax Health serves Volusia and Flagler counties, providing a continuum of health care services through a network of organizations including a tertiary hospital, two community hospitals, urgent care clinics, psychiatric services, a cancer treatment center with five outreach locations, the area’s largest hospice, a center for inpatient rehabilitation, outpatient rehabilitation clinics, primary care walk-in clinics, a clinic specializing in women’s health, a pediatric care community clinic, five pediatric medical practices, a home health care agency and an exclusive provider organization. Halifax Health offers the area’s only Level II Trauma Center, Thrombectomy-Capable Stroke Center (TSC), Center for Transplant Services, Pediatric Intensive Care Unit, Child and Adolescent Behavioral Services, complete Neurosurgical Services, OB Emergency Department and Level III Neonatal Intensive Care Unit that cares for babies born earlier than 28 weeks.

Requirements

Clinical operations experience
Epic end-user or application support experience
Experience supporting clinical applications or healthcare environments.

Nice To Haves

A bachelor’s degree is preferred.
Epic certification is preferred.
Epic certification in Orders and Bugsy is preferred and will be required.
Some Epic application analyst roles may require a RN, Pharm. D., Licensed Medical Technologist, or other clinical certification depending on the areas supported.

Responsibilities

Act as the main support contact for the application's end-users, addressing and resolving any issues that arise.
Collaborate with various teams to identify and resolve issues impacting application performance and user experience.
Guide workflow design, system build, and testing, and tackle technical challenges associated with Epic software.
Manage system changes as per user requests and organizational needs.
Function as a liaison between end-users, Epic implementation staff, and business stakeholders to ensure system functionality meets business requirements.
Maintain regular communication with Epic representatives and participate in weekly project team meetings.
Engage with the business community and end-users to understand operational needs and direct workflow configurations.
Lead training initiatives and support end-users with troubleshooting and problem-solving.
Consistently review project status and issues with leadership, ensuring project deliverables and timelines are met.
Conduct weekly team meetings to discuss project deliverables, shared issues, user concerns, budget, and milestones.