Epic MyChart Member Experience Analyst MyChart

Jefferson Health Plans • Philadelphia, PA

35d

About The Position

The Epic MyChart Member Experience Analyst serves as the primary support for configuration related to the member experience, primarily focused on MyChart, in an Epic environment. They are expected to possess extensive knowledge of the organization's policies, procedures, and business operations. This role involves coordinating all issues that may occur during installation, maintenance, troubleshooting, and upgrades within their area of application responsibility. The Analyst is responsible for implementing, configuring, and maintaining the application modules to support payer workflows. This role requires a deep understanding of healthcare interoperability, heath plan operations, Epic applications, and data structures.

Requirements

• Bachelor’s degree (or equivalent work experience)
• Epic Certification(s)
• Minimum 3 years of experience in a relevant field or role(s)
• Understanding of IT security principles, HIPAA compliance, and healthcare systems support
• Excellent troubleshooting, documentation, and communication skills
• Proficiency in Microsoft Office Suite

Nice To Haves

• Experience working in a large health system, academic medical center, or health plan
• Epic Payer Platform Certification
• Epic Tapestry, Cheers, Healthy Planet, or MyChart Certification(s)
• Experience supporting interoperability workflows

Responsibilities

• Implements and configures Epic Payer Platform modules to JHP requirements
• Develops content and documentation tools for implementing systems changes and other tasks and provides input for training materials
• Performs in‐depth analysis of workflows, data collection, report details, and other technical issues associated with application
• Works closely with stakeholders to gather requirements, design solutions, and configure the system
• Provides support and troubleshooting for issues, working closely with end users, Jefferson IS&T teams, and external partners
• Maintains system and process documentation
• Promotes adoption of best practices
• Configures and maintain interfaces for heath data exchange to meet requirements
• Ensures compliance with all regulatory agencies

Benefits

• Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees