Epic IT SUpport Analist

The Jonus Group•Morris Plains, NJ

12d•$70,000 - $90,000•Hybrid

About The Position

Our client is hiring an Epic - IT Support proffessional at their corporate location in Morris Plains, NJ. The Epic - IT Support is responsible for handling the daily management and optimization of the Agency Management System (EPIC), the Lead Management System, and other internal systems and resources. This position ensures systems are current with the latest releases, enhances functionality, promotes adoption of new features, and maintains updated documentation in shared folders.

Requirements

High school diploma or GED
One (1) to two (2) years of related insurance experience preferred
Two (2) plus years of IT experience preferred
Two (2) years EPIC or other agency management systems experience preferred
Experience with lead management systems preferred
Proficiency in Microsoft Office suite
Strong problem-solving and communication skills
Ability to work independently and collaboratively across departments
Knowledge of cybersecurity principles and compliance standards
Strong oral and written communication skills
Ability to multitask in a fast-paced environment
Strong attention to detail
Basic math skills including addition, subtraction, multiplication, division, percentages, and fractions
Ability to use typical office equipment (PC, calculator, fax machine, etc.)

Nice To Haves

Bachelor’s degree in IT, Computer Science, or related field preferred

Responsibilities

Manages and updates EPIC and related systems with current software releases and patches.
Manages the rollout of new EPIC features to the agency.
Serves as a technical resource for staff inquiries related to systems and logins.
Manages documentation of updates to procedures and guidelines on shared folders.
Collaborates with internal teams to improve system functionality and user experience; works with Training to update workflows based on system changes.
Manages maintenance and admin support of the lead management system.
Assists with data integration with other internal systems.
Assists with reporting between internal systems.
Serves as liaison between our client’s agency and corporate IT.
Assists with IT/Cybersecurity compliance.
Performs other duties as assigned.