Epic Inpatient ASAP Analyst - Remote

UnitedHealth Group • Eden Prairie, MN

2d • Remote

About The Position

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.
The Epic Inpatient ASAP Analyst will serve as a key contributor to the design, build, testing, and ongoing support of Epic’s ASAP (Emergency Department) and inpatient workflows. In this role, you will partner closely with clinical and operational stakeholders to translate business needs into system configuration, lead small to medium enhancement and upgrade efforts, provide project implementation engagement, and ensure a stable, high quality end user experience. You’ll also support production monitoring and incident resolution, participate in the full testing lifecycle, and help maintain documentation and training materials to enable successful adoption and continuous improvement.
You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

• Active certification in Epic ASAP with 3+ years of Epic Experience or an Active Epic Certification with 5+ years of direct clinical experience
• Direct client healthcare knowledge supporting Emergency Department workflows, including ED clinical documentation, triage and tracking, order management, patient flow, bed/room management, and encounter closure
• Ability and willingness to travel up to 25%25

Nice To Haves

• 1+ additional active/current Epic certification such as Inpatient Orders, Clindoc
• Experience in department build, and implementing community connect locations
• Proficiency with Excel, Visio, PowerPoint and SharePoint
• Demonstrated ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skills
• Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
• In-depth knowledge of Epic EMR and the full implementation lifecycle of Epic’s suite of EMR applications
• Teamwork and Collaboration Consultative and collaborative style with demonstrated ability with cross-functional teams
• Demonstrate the ability to build and maintain solid internal relationships as well as motivate and inspire other team members through solid consultative skills
• Demonstrates a solid ability to build partnerships and influence others Work across team, group and business boundaries to drive commonality and reusability in solution to real-world problems
• Demonstrate solid relationship management skills and ability to handle challenging interpersonal situations

Responsibilities

• Provide Epic product function, design, build, and testing expertise and experience for assigned Epic module related to Epic
• Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements
• Lead small to medium complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases
• Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs
• Provide technical and/or clinical consultation including application configuration Review, analyze, and evaluate system needs to develop recommendations for customers
• Develop, support and maintain all required system design and build documents and other system documentation
• Perform daily monitoring of applications in production use
• Actively participate in all phases of the testing lifecycle and perform unit, system and integrated testing tasks and activities for ASAP/Inpatient workflow
• Provide support of application incidents reported through the help desk, including 24/7 on call coverage as required
• Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented
• Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
• Work with trainers to develop and maintain application specific training curriculum and materials
• Translate business requirements into functional specifications and manages changes to specifications prioritize, coordinate, and implement updates and requested changes to the system; review and test each new release; troubleshoot problems and questions from end users
• Adhere to organization standards for system configuration and change control
• Develop solid relationships with end user communities, customers and business partners
• Facilitate communication with stakeholders from initial requirements to final implementation
• Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate

Benefits

• In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed