Epic HIM Principal Trainer (Program Administrator 3) - 20099140

Ohio Department of Administrative Services•Massillon, OH

3d•Onsite

About The Position

Under the direction of the Epic Training Manager, the Epic HIM Principal Trainer is responsible for maintaining Epic HIM certification and leading training program development, delivery, and continuous improvement. This role supports end users, collaborates with Epic and hospital teams, and ensures effective training environments and system utilization across the organization. The Principal Trainer serves as a key resource for Health Information Management (HIM) workflows, bridging operational needs with Epic system functionality and training excellence.

Requirements

5 yrs. trg. or 5 yrs. exp. in business administration, management or public administration.
Or completion of undergraduate core program in business administration, management or public administration; 36 mos. trg. or 36 mos. exp. in supervisory, administrative &/or managerial position.
Or completion of undergraduate core program for academic field of study commensurate with program area to be assigned per approved Position Description on File; 36 mos. trg. or 36 mos. exp. in supervisory, administrative, managerial &/or staff position involving planning, research &/or policy/procedure development.
Or 1 yr. exp. as Program Administrator 2, 63123.
Or equivalent of Minimum Class Qualifications For Employment noted above.
Primary Job Skill: Health Information Management
Technical Skills: Program Management
Professional Skills: Critical Thinking, Attention to Detail, Performance Management, Continuous Improvement

Responsibilities

Maintain Epic HIM Principal Trainer certification, including Training Environment Build certification
Complete ongoing Epic HIM continuing education requirements
Develop, maintain, and update training materials for Epic HIM training tracks in alignment with SOPs and Epic Training Team best practices
Revise training content based on system build changes, workflow updates, and identified training needs
Lead and support training sessions for end users, Credentialed Trainers, and Super Users
Participate in training team quality improvement and performance improvement initiatives
Provide recommendations for enhancements to Epic HIM training delivery and materials
Collaborate with Credentialed Trainers and Super Users to assess training effectiveness and identify opportunities for improvement
Participate in HIM workgroup and Epic training team meetings
Provide technical support to clinicians and end users for Epic HIM applications
Serve as a primary hospital point of contact for the Epic team
Analyze and evaluate Epic system functionality, performance, and user satisfaction
Identify, troubleshoot, and resolve system issues and application errors
Support implementation of system strategies, policies, and procedures
Promote consistency in Epic system use across departments and sites
Act as a liaison between system users and the Epic team
Respond to programmatic issues and communicate system updates, decisions, and directives
Build and maintain strong working relationships with stakeholders across departments
Coordinate activities with other facilities and central office teams
Support Epic-related events and provide cross-site assistance as needed
Assist in the design, build, and maintenance of Epic training environments
Validate Epic build functionality within training environments to ensure effective end-user learning
Collaborate with Credentialed Trainers to identify and resolve training environment issues
Participate in testing of system enhancements and reporting updates
Assist in communicating system changes, service interruptions, and performance concerns