Epic Healthy Planet Consultant - Remote

UnitedHealth Group•Eden Prairie, MN

21h•$91,700 - $163,700•Remote

About The Position

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. The Epic Health Planet Consultant plays a pivotal role in ensuring the successful implementation, support, and optimization of Epic Healthy Planet workflows. This position requires hands-on expertise in product design, build, and testing, with a focus on roster loads, quality reporting, and HEDIS measure configuration. As a consultant, you will collaborate closely with end users and stakeholders to deliver tailored solutions, lead software upgrades and enhancements, and provide technical and clinical consultation. Your responsibilities include supporting daily operations, troubleshooting application issues, maintaining comprehensive system documentation, and facilitating communication across teams to drive excellence in population health management. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

Active and current Epic certification in Healthy Planet
Current NVT (New Version Training) and Epic CEE (Continued Epic Education) must be completed to maintain certifications, proficiencies, and badges
3+ years Epic application experience
Recent (past 3 years) Healthy Planet support and configuration experience
Demonstrated Epic systems application knowledge to build, test, support and training for Healthy Planet workflow
Proficiency with Excel, Visio, PowerPoint and SharePoint
Ability to travel up to 25%25 to support dynamic client support needs
Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
In-depth knowledge of Epic EMR and the full implementation lifecycle of Epic’s electronic medical record applications from conception through development into production
Consultative and collaborative style with demonstrated ability to team with cross-functional teams
Demonstrate the ability to build and maintain solid internal relationships as well as motivate and inspire other team members through solid consultative skills
Demonstrates a solid ability to build partnerships and influence others. Work across team, group and business boundaries to drive commonality and reusability in solution to real-world problems
Demonstrate solid relationship management skills and ability to handle challenging interpersonal situations
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Nice To Haves

Consulting experience
Ability to demonstrate and have a history of project management (informal or formal), cross-team communication and leadership skills
Any combination of certifications and/or experience with additional Epic applications, particularly EpicCare Ambulatory, Cogito, or PB/Claims
Experience mentoring or assisting new analysts
Experience with complex Healthy Planet workflows and assisting the client with best practice creation

Responsibilities

Provide Epic product function, design, build, and testing expertise and experience for Epic Healthy Planet workflows with particular focus on A&A Roster Load, Quality Reporting, and HEDIS measure configuration
Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements
Lead medium to large complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases
Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs
Provide technical and/or clinical consultation including application configuration. Review, analyze, and evaluate system needs to develop recommendations for customers
Develop, support and maintain all required system design and build documents and other system documentation
Perform daily monitoring of applications in production use
Actively participate in all phases of the testing lifecycle and perform unit, system and integrated testing tasks and activities for Epic workflows
Provide support of application incidents reported through the help desk, including 24/7 on call coverage as required
Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented
Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
Work with trainers to develop and maintain application specific training curriculum and materials
Translate business requirements into functional specifications and manages changes to specifications
Prioritize, coordinate, and implement updates and requested changes to the system; review and test each new release; troubleshoot problems and questions from end users
Adhere to organization standards for system configuration and change control
Develop solid relationships with end user communities, customers and business partners
Facilitate communication with stakeholders from initial requirements to final implementation
Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate