Epic EHR Subject Matter Expert (Healthcare CX & Contact Center Transformation)

Allshore Talent • Salt Lake City, UT

4d

About The Position

We are supporting a large U.S. health system in a patient experience and contact center transformation initiative across a network of 11 hospitals. This engagement focuses on aligning CX strategy with clinical systems, ensuring seamless integration between contact center platforms, AI solutions, and the healthcare environment.
While our team brings deep expertise in CX and CCaaS, we are seeking an Epic Subject Matter Expert to act as a strategic advisor and bridge the gap between customer experience design and clinical/IT realities.
This role is not focused on Epic implementation. Instead, you will serve as a translation layer between CX strategy and Epic’s ecosystem, helping guide how external platforms integrate with and leverage Epic data and workflows.
You will provide advisory support on how Epic interacts with patient-facing tools, contact center technologies, and AI platforms, ensuring alignment with compliance and healthcare best practices.

Requirements

• Epic Certification (preferred in one or more of the following): Ambulatory
• Cadence
• MyChart
• Proven experience working with multi-hospital health systems
• Strong understanding of Epic from an integration and ecosystem perspective (not just implementation)
• Experience with FHIR, APIs, and healthcare data interoperability
• Ability to operate in client-facing advisory roles, translating technical concepts into business insights
• Based in the United States

Nice To Haves

• Experience with or from consulting firms such as Nordic Consulting, Optimum Healthcare IT, Stoltenberg Consulting, or similar
• Prior experience working independently or as a strategic advisor post health system tenure
• Familiarity with CCaaS platforms, AI-driven CX tools, or digital health integrations

Responsibilities

• Act as a strategic advisor on Epic capabilities within a CX and contact center transformation context
• Provide guidance on Epic workflows, particularly around MyChart and patient engagement tools
• Advise on data flows and integrations, including FHIR and Epic App Orchard APIs
• Help define how CCaaS and AI platforms can integrate with Epic without compromising compliance or system integrity
• Translate clinical and technical constraints into actionable insights for CX and business stakeholders
• Participate in discovery sessions and contribute to strategic recommendations
• Collaborate with cross-functional teams, including CX consultants, engineers, and client stakeholders

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed